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livnstrong
07-09-2012, 11:21 AM
As of today I have a one month old P380 and a one week old MK9 back in the loving hands of Kahr Service.

Thanks to all the tips and experience here I felt confident enough a month ago to purchase a NIB P380. I prepped it as recommended (which really helped) and started putting break-in rounds though it. Initially I had trouble of some sort with just about every mag fired - FTRTB, FTF, FTE, FTL, FOSTLB - with the slide not returning to battery being the primary cause. Up through 500 rounds fired that issue improved significantly but I still received a nagging pattern of occasional failure issues. I have also gotten a consistent pattern of rounds that eject right back into my face, even after beefing up the grip. I also noted that even well after break-in the mag release requires an extreme amount of pressure to disengage and drop the mag, although once fully depressed the mags all drop free.

Towards the end of this process of sorting out the P380 I picked up a NIB MK9 Elite 2003. It is just as beautiful in person as in the pictures and threads that I have seen here. After prepping the MK9 and firing 250 break-in rounds I was also noticing issues, mostly FTF from rounds diving or jamming at the top of the magazine, but also a few FTE's where the casing jams horizontally right in the slide opening. I also was getting the same pattern of casings that eject back into my face. Again I tried an improved grip but could not eliminate the problems. At this point I got two experienced shooting instructors to fire both the P380 and the MK9. Their results were identical to mine even experimenting with different grips, firing positions and ammo.

I have gone through similar break-in issues with Kimber and Kel-tec firearms, and to a much lesser extent with an H&K. In those instances, after a few hundred rounds, any issues went away never too return. The Kimber is a .45, the Kel-Tec a 9, the H&K a .40. All are compacts with snappy kicks when fired. I am well used to having to maintain a firm grip with no limping wresting when firing these compact pistols. I was honestly expecting some break-in issues with my Kahr's but also was expecting that any issues after break-in would likewise go away.

Last Friday I spoke with Tim Pearce - Kahr Customer Service Director. He was adamant that these issues were not normal in either Kahr and that he wanted to get both the P380 and MK9 back ASAP and to their gunsmiths for work. Kahr paid the return shipping and they delivered this morning. So, that's where we are. I will post the progress and results if anyone is interested. Thanks again to all here for the wealth of info in these forums.

dkmatthews
07-09-2012, 12:21 PM
I'm happy to hear that you haven't given up on your pistols. Should you decide that you just can't live with the MK9, I've got dibs on it! :D

TucsonMTB
07-09-2012, 04:19 PM
Yep! We will all be interested and have a few fingers crossed for good luck! :)

Hang in there, sir!

livnstrong
07-10-2012, 09:25 AM
Thank you kindly!

This is going to be a pretty quiet thread. The current service time is said to be running at around 3 weeks.

john800
07-11-2012, 08:32 AM
Thats what I was told, 3 to 4 weeks

livnstrong
07-15-2012, 10:15 AM
Update:

So my phone rings on Thursday and a FedEx recording tell me that a package is on the way that requires an Adult signature as well a driver's license or ID. The next morning FedEX does indeed show up a package for me.

Turns out that was the P380 that I had sent back to Kahr last week. So, they basically got the pistol on Monday and turned it around quickly enough that I received back in the same week. Here is what they did, , including what parts were replaced.

Action Taken:

Inspected. Polished feed ramp, updated slide stop, magazines, recoil springs, extractor, striker block, ejector, cocking cam and cocking cam pin. Lubed and test fired okay.


The only criticism, as has been mentioned in threads here before, is that a call from Kahr to let me know that they were shipping a pistol back would have been greatly appreciated. As soon as I can get the P380 out to the range I'll report my results.

jocko
07-15-2012, 10:54 AM
Fed x did what kahr couldhave done but also again kahgr telling u they were shipping it back isn't IMO nearly as good as Fed X calling u kand telling u they have a package. At leat ur not home waiting on what kahr tells u is gonna happen but also maybe not happen as fast as u would like also. I certainly don't feel any criticism is necessary . I have sent guns back to other makers ovber the yearws and NOT ONCE have they ever called me totell me they were shipping it back. NOT ONCE..

gb6491
07-15-2012, 10:55 AM
That's quick turnaround. I've had similar service from Rock Island Armory and USFA, but never such service from Smith & Wesson or Ruger. S&W currently has had one of my revolvers for nearly 4 weeks and this is the second trip back for the same problem (B/C gap).
FWIW, my experience mirrors jocko's: I've never received a call from any of the above that the firearm was on it's way home. It's nice that FedEx gave you a "heads up":)
Regards,
Greg

Tinman507
07-15-2012, 10:57 AM
To reiterate what Jocko said:

What Fedex did was why Kahr uses Fedex. They handle the shipping, tracking, notification etc. It's what UPS calls "Logistics" in their commercials.
It's more timely to have Fedex contact you. What could be done is to have an email sent to you upon shipping from Kahr. That is set up automatically and costs no human time to make happen.

jocko
07-15-2012, 11:02 AM
I think being it has to be signed for placeslike Fed x willcallto save driverstime an dalso to even saveu timeinsitting on ur ass waiting, forsomething that u know is in the mail but you know not where or when exactly. Kahr cold set up an email thing but IMO there is no need.. Once Fed x gets that package it is going to arrive in the next day or so at best. Those type packages they don't want laying around and FedX doesnt work like our government subsidized mailing system works.

I have had my Rolex watchs back to the factory for normal periodic service and everything is sent to and from REGISTERED MAIL

jocko
07-15-2012, 11:03 AM
I think being it has to be signed for places like Fed x will call to save drivers time and also to even save u time in sitting on ur ass waiting, for something that u know is in the mail but you know not where or when exactly. Kahr cold set up an email thing but IMO there is no need.. Once Fed x gets that package it is going to arrive in the next day or so at best. Those type packages they don't want laying around and FedX doesnt work like our government subsidized mailing system works.

I have had my Rolex watchs back to the factory for normal periodic service and everything is sent to and from REGISTERED MAIL I have never been notified as to when it was mailed from Rolex. Just sayin. Sometimes I think we feel that we are the only customer that day so particular attention should be given to us. Nice thoughts but it just doesn't work that way..:behindsofa:

livnstrong
07-15-2012, 03:30 PM
Sure it does. Kahr already emails you a Shipment Tracking Order with the tracking number when your order ships from the Kahr Shop. What they can do for the one, they can do for the other. I know that my boss would have liked at least some notice that I would have to take off to sign for it.

jocko
07-15-2012, 03:58 PM
u might be right but again no gun company I have ever dealth with has ever pre notified me. I sold guns for years, sent guns back for customers. It just didn't happen.U should write kahr and express ur issues and suggestions to them. who knows they might even listen to you. Not that it don't make sense but if kahr sends u parts Fed X, no signature is needfed either,so quite possably becuase it requires a signature, they fully know Fed X will contact u. Thereis a difference IMO. anyway u got in back in record time, now go out and enjoy the gun..

Tinman507
07-15-2012, 07:28 PM
http://2.bp.blogspot.com/-jpe8oFo_oXI/TpXeIJY2XXI/AAAAAAAAACo/giZwsrpxgqo/s1600/proofreading.jpg

JFootin
07-15-2012, 07:47 PM
People, please proof read your post before you send it.

So, with your first post you're lecturing a crusty but revered senior member about spell checking his posts? Not a good way to ingratiate yourself into the member family.

yqtszhj
07-15-2012, 07:50 PM
People, please proof read your post before you send it.

LOL... he did. :behindsofa:

kerby9mm
07-15-2012, 07:53 PM
People, please proof read your post before you send it.

Since you are obviously new to the forum that's the way Jocko types. Its like listening to a foreigner but you are still able to understand what they are saying. You'll get used to it.

livnstrong
07-15-2012, 08:44 PM
I think jocko is right about the way Kahr is shipping with FedEx, and letting the FedEx call be your notice that the shipment is on its way. On a second day delivery the FedEx call the day before is about as fast as they could notify you anyway.

I'm going to try and make it out to the range tomorrow. Whenever I do, I'll post my results after Kahr's makeover.

livnstrong
07-18-2012, 09:17 PM
Finally got a chance to take the P380 out to the range. The bottom line - it shot everything I put in it with no issues of any kind. It shoots just like it was a different gun. Kudos to Kahr for getting this done so quickly.

One down, one to go.

livnstrong
07-26-2012, 02:09 PM
Just received the MK9. Action Taken reads: Inspected firearm - reworked extractor - lubed and test fired - ok.

I should be able to make it out to the range tomorrow but expecting it to be as solid as the P380 was when I got it back.