MDIceman
09-20-2012, 05:46 AM
Maybe someone can answer me this.
I have a real issue with Kahr/Thompsons lack of anwering technical email questions. 3 seperate incidents, in which I asked Kahr Thompson a few technical or parts order question - with absolutely no response! What is the purpose of having that service, if they are not going to answer back. With my work schedule - I cannot be on the phone for endless time, and sometimes cannot be on the phone at all (driving!)
Before I bought my Thompson - I asked a question on ammo type usage, and got no answer.
AFTER I bought my Thompson - I had issues with my stick magazine, and asked them for advice to get it to run - again no answer.
Recently - I was given some Cabelas Gift cards. I contacted Cabelas about ordering aT30 violin case for my Thompson - since they offer special orders, and since they carry Kahr & Auto Ordnance firearms. Cabelas was very fast to get the ball rolling - and contacted Kahr/ Thompson about ordering. They too contacted via web. Over a week and half later, Cabelas contacted me back, and told me they are waiting for a response from Kahr. Again no response from Kahr. Do they really not want my money?
Is this the current state of Kahr Arms ? This seems to be an issue you see alot on the web about Kahr. I really hope this not how the company handles their customers. With all the competitve firearms companies out there, customer service makes a big difference these days.
If they are to busy to answer emails - a simple courtesy response (even if automated) stating they are backed ups and will answer as soon as possible is a proper thing. If your email service is no longer used - then take the link off of your web page - and notify so.
Sorry I had to rant - but I find this unacceptable, and really hope Kahr changes their business practice.
I have a real issue with Kahr/Thompsons lack of anwering technical email questions. 3 seperate incidents, in which I asked Kahr Thompson a few technical or parts order question - with absolutely no response! What is the purpose of having that service, if they are not going to answer back. With my work schedule - I cannot be on the phone for endless time, and sometimes cannot be on the phone at all (driving!)
Before I bought my Thompson - I asked a question on ammo type usage, and got no answer.
AFTER I bought my Thompson - I had issues with my stick magazine, and asked them for advice to get it to run - again no answer.
Recently - I was given some Cabelas Gift cards. I contacted Cabelas about ordering aT30 violin case for my Thompson - since they offer special orders, and since they carry Kahr & Auto Ordnance firearms. Cabelas was very fast to get the ball rolling - and contacted Kahr/ Thompson about ordering. They too contacted via web. Over a week and half later, Cabelas contacted me back, and told me they are waiting for a response from Kahr. Again no response from Kahr. Do they really not want my money?
Is this the current state of Kahr Arms ? This seems to be an issue you see alot on the web about Kahr. I really hope this not how the company handles their customers. With all the competitve firearms companies out there, customer service makes a big difference these days.
If they are to busy to answer emails - a simple courtesy response (even if automated) stating they are backed ups and will answer as soon as possible is a proper thing. If your email service is no longer used - then take the link off of your web page - and notify so.
Sorry I had to rant - but I find this unacceptable, and really hope Kahr changes their business practice.