question about Kahr service

[bunky69]

Why is the service dept at Kahr less than POOR!!! I am having a problem with the latch catch button on my Thompson and I CANNOT get ANY HELP AT ALL!!! I have sent 5 emails to their service email address... And I get blown off once an ignored there other 4 times... Can anyone help me fix my firearm?
THANX

[RRP]

In my experience, KAHR customer service has been very responsive.

[kerby9mm]

Call them starting in the morning. I think but not sure they open at 8:30 EDT but I have called a little before & be prepared to possibly wait for a live person.

[bunky69]

Calling them is worthless... You get put on hold forever...

[bunky69]

But can someone help me here? I have a 1927 A1 in like new condition. This firearm was made in Worcester, Mass. The gun shoots fine. I have a problem with the latch frame button. The latch frame button has sideway motion so the upper and lower receivers have about .010 to .015 of forward an back "slop". Is this "slop" a common problem for this firearm? The button and the hole it fits into look in perfect condition. But... The hole is much bigger than the button... Does any one have a 1927 A1 that they can check for me to see if their catch frame button has some sideways motion also? And does anyone know the actual factory dimensions of the bore hole for the button? And what is the diameter of a new button? Can some one help me fix my firearm?

[bunky69]

This firearm is a semi automatic version.

[JustinN]

Have you tried calling them? Also, what was the time frame on these emails? Did you send them all Sunday evening, have they been spread out over several days, etc? What kind of problem are you having, and what was their first response?

I think the general consensus is their email is ok to use, but if you really want a response and help, you call them. At this current moment, all gun companies are busier than they have ever been and are almost to the point of being overwhelmed with requests, questions, etc. You have to remember Kahr is a relatively small company, with most of their service people actually working on/looking at firearms. They don't have an army of people answering emails, etc. While it can be unfortunate and frustrating, an email can be easily missed, especially when they probably get thousands and thousands of them a day.

Again, at this point I'd try calling them and see if you get a better response.

[Bawanna]

PM inbound.

[bunky69]

And nobody can still answer my questions???

[gb6491]

And nobody can still answer my questions???
I' don't have a Thompson so I'm not able to address your question directly.
As it seems you are not getting the answers you seek here, might I suggest some alternative resources:
http://www.machinegunboards.com/forums/index.php?showforum=18
This forum in particular:
http://www.machinegunboards.com/forums/index.php?showforum=43

http://www.thompsonsmg.com/HOME_PAGE.HTM

http://www.tommygunner.com/pages/research/index.htm

Regards,
Greg

[JustinN]

And nobody can still answer my questions???

And you didn't answer mine. You need to take a more patient attitude in general when dealing with people. Just jumping on the board, raging about what terrible customer service you got from an email, and then ignoring the offers/questions for help while exclaiming no one has answered your question isn't going to get you very far.

[bunky69]

Still No help from Kahr... I even sent the 5 emails (professionally written) I sent to Kahr service... To Kahr sales... NO REPLY!!! You buy their firearms and you are on our own... And these ain't cheap firearms...

[JimC]

Still No help from Kahr... I even sent the 5 emails (professionally written) I sent to Kahr service... To Kahr sales... NO REPLY!!! You buy their firearms and you are on our own... And these ain't cheap firearms...

This has never been my experience with Kahr CS the couple of times that I've had to seek their assistance.
I have no idea who there would deal w/your 1927 A1 but Jay has always been the guy to go to for Kahr pistol issues.
Possibly the way your handling it?

[godan]

In my experience, Kahr service has been among the best in the industry. Included in my concept of service are the excellent website and simple, clear method to order parts and accessories. In comparison, try ordering a Sig recoil spring at 9 p.m. on a Sunday. Or, try ordering a Sig 250 magazine spring under any circumstances.

[CJB]

Only one dealing with Kahr directly, and it was smooth, professional, and they performed beyond my expectations.

OTOH, that was a while ago, and things are different now, in terms of sheer volume of guns being manufactured - and calls for help coming in (assumed).

You need to be patient, and you need to be steadfast. Stay on hold on the phone if need be. Email is probably the worse of two evils right now - the volume of email may be staggeing.

Check on the MG boards too....very good to get opinion from folks who know. Not too many folks here have that experience. I can only tell you that thet Thompson I shot on occasion many years ago was looser and sloppier than any wartime .45 pistol, but it ran like a Singer sewin' machine. (and in full auto, its weight is supported nicely by recoil... very very pointable and controllable fa)

[Ranger SVO]

I had a very good experience with Kahr Service.

My CM40 has proven to be very unreliable, so the last time at the range, I took a picture of each failure. I wrote them an E-Mail and attached the pictures.

This was a Saturday Evening (June 15) and on Sunday Morning (June 16) there was a response. They stated that on Monday they would send me a Fedex Prepaid Label and I should send the gun in.

The Gun was sent to Kahr on June 20 and I got it back on July 2.

My experience with Kahr service has been good

[Sharpsburg]

I have only had one experience and so far so good. I was having major problems with pm45 FTE. After multiple efforts to correct on my own ( including help from this forum), I finally sent to kahr. But I sent after several emails with kahr rep (jay) where he gave suggestions. Email responses were always quick and courteous.

They had the gun less than 2 weeks and I got the missed delivery note from fed ex today. I still don't know what they did to fix but it was quick. Only thing negative I guess is I had to pay shipping to the factory. But if they have actually fixed it, I won't care so much about shipping i guess.

[muggsy]

I had feeding problems with my CM9 early on. One phone call to Kahr Service and two days later I received a new recoil spring assembly. No further problems. Now of course you have to understand that I'm one smooth talker. Ain't I, Jocko?

[jocko]

I had feeding problems with my CM9 early on. One phone call to Kahr Service and two days later I received a new recoil spring assembly. No further problems. Now of course you have to understand that I'm one smooth talker. Ain't I, Jocko?

Ietu could toak ovomit out of his shorts even. Just sayin:amflag:

[jqunac]

My experience: emailed customer service on a Friday, Jay responded twice during the weekend, had return label Monday morning, Fedex picked it up early afternoon Monday, PM9 returned 9 days later and so far works perfectly.

I've read many similar experiences and don't consider myself a buoyant fanbuoy, in fact I'm critical of non service. However it is possible YMMV and after following the advice given without result then count me perplexed and puzzled.

[moosedan]

Outstanding customer service here. Gun was back in eight days with weekend and holiday. Emails were answered within hours even after hours. Magazines sent in and replaced within a week. I don't agree with negative comments.

[WMD]

But can someone help me here? I have a 1927 A1 in like new condition. This firearm was made in Worcester, Mass. The gun shoots fine. I have a problem with the latch frame button. The latch frame button has sideway motion so the upper and lower receivers have about .010 to .015 of forward an back "slop". Is this "slop" a common problem for this firearm? The button and the hole it fits into look in perfect condition. But... The hole is much bigger than the button... Does any one have a 1927 A1 that they can check for me to see if their catch frame button has some sideways motion also? And does anyone know the actual factory dimensions of the bore hole for the button? And what is the diameter of a new button? Can some one help me fix my firearm?

First of all, you are posting your question in the wrong area on this forum. You should post your question under "A/O Tech". Your tommy gun is an Auto-Ordnance product. In terms of the play between upper and lower receiver, it is not uncommon to have a bit of play. My 1927 has similar play. Doesn't effect functionality at all. That gun is a hoot to shoot! Hope this helps.

[Sharpsburg]

My experience: emailed customer service on a Friday, Jay responded twice during the weekend, had return label Monday morning, Fedex picked it up early afternoon Monday, PM9 returned 9 days later and so far works perfectly.

I've read many similar experiences and don't consider myself a buoyant fanbuoy, in fact I'm critical of non service. However it is possible YMMV and after following the advice given without result then count me perplexed and puzzled.

How do they decide whether to send label? Jay told me they don't do that.