CM9 jamming

[gunman1]

So, hey guys! My first Kahr and so far im not that happy with it.. and that sucks because I really want to love this gun.

so I took it to the range for the first time today and got to magazines threw it before it jammed. now it James every single time... no matter what. I cant manually cycle the rounds even. I was using American eagle 124 gran FMJ



I took it home and cleaned it, still nothing.. jamming every time. doubled and triple checked everything and it all looks good. This is super frustrating.


So any advise? any thoughts? I will be calling Kahr tomorrow but I have never dealt with them before so any advice you guys can give me? Are they difficult to deal with?

[RRP]

The performance of your gun could be improved by following the prep advice in this thread. (http://www.kahrtalk.com/showthread.php?t=14748)

BTW, welcome to KT.

[gunman1]

Thats for that. I did most of it but some of it I find a little ridicules. I have been shooting for 18 years (im a Springfield guy) and never ran into this problem. so the one I want to look into is

#6 To check to see if you have any issues with the slide lock lever hitting the rounds in the magazine, take the slide off and insert the slide lock lever, then reinsert a loaded magazine. Check to see if the top round is hitting the slide lock lever and moving it upward. That is a NO-NO.

If I do find this problem how would you fix it? or do I need to send it in to Kahr?

EDIT= Just checked it out and it seems that the next bullet is sliding up (away from the magazine) but I can tell if its supposed to be that way or not? It does not look like it is hitting anything.

[xsailer]

So any advise? any thoughts? I will be calling Kahr tomorrow but I have never dealt with them before so any advice you guys can give me? Are they difficult to deal with?

After reading almost all of the forum posts I'd have to say in the past their record is outstanding. A few complaints registered lately though since Jay has been transferred. If they were good in the past you would think they did it to please customers and would want to keep up that record.

[RRP]

If I do find this problem how would you fix it? or do I need to send it in to Kahr?

EDIT= Just checked it out and it seems that the next bullet is sliding up (away from the magazine) but I can tell if its supposed to be that way or not? It does not look like it is hitting anything.

Clean it, lube it, and shoot it.

You can find the lube points here. (http://www.kahrtalk.com/showthread.php?t=14750) During break-in, it doesn't hurt to shoot it wet. Use more lube than you normally would. Then, shoot it like you stole it!

Come back and tell us how it went. There are lots of experienced folks here to help. You won't have to call Kahr. Just keep us posted.

Good luck.

Edited to add: One last point; this is a recoil operated pistol. This gun must be shot from a firm foundation in order to cycle properly. If the pistol is limp-wristed, some of the energy intended to cycle the slide and chamber the next round will be absorbed by the body therefore the slide won't return with enough velocity to lock into battery. Use a firm grip.

These small pistols take some practice to get used to. Don't give up.

[gunman1]

Thanks for the reply! lubed it up good, and im 99% limp wrist is not the problem. Should I be able to dry cycle it (load the gun with ammo and using my hand manual eject the magazine thru the gun)?

[gb6491]

gunman1,
Have you checked the magazine spring to see if it is oriented correctly to the follower (we've seen some from the factory that were not)? http://www.kahrtalk.com/showthread.php?t=9193
Regards,
Greg

[RRP]

Should I be able to dry cycle it (load the gun with ammo and using my hand manual eject the magazine thru the gun)?

I'm not sure I understand exactly what you mean by "eject the magazine".

If you are asking if you can jack-out all the rounds in a magazine by manually cycling of the slide, the answer is maybe, but not necessarily.

Kahr recommends that rounds be chambered using the slide release; not by pulling the slide rearward and releasing it. After break-in, some people can sling-shot the slide. Others cannot. For now, use the slide release.

Starting with an empty gun with the slide locked to the rear, insert a magazine loaded with dummy rounds. Depress the slide release. Are you able to chamber a round? If you have prepped the gun, as recommended in the posts above, you should be able to chamber a round. Let us know.

[garyb]

Exactly as RRP states. First, you need to figure out HOW it is jamming.... FTF, FTE....what? Then post what it is doing so someone can try to help you. It is a new gun. It needs to be broken in. There is a ton of experience here on the forum. Someone will help you if you are specific. It will get sorted out.

[getsome]

Hello gunman1 and welcome to Kahrtalk....Stick with us and we will get your pistol operating no doubt....DO as Greg/gb6491 says and check the magazine spring to be sure it's in there correct....There is a picture in the manual but it should be obvious how it goes in there but as Greg said for some reason the spring "guy" at the magazine factory messed up a few and got them in upside down which will cause feed issues....

Please understand that Kahr pistols are very tight when new and DO require a break in period....Some folks that have always shot other brands of pistols that shoot 100% out of the box don't understand this but if you look at the internet reviews of the Kimber Solo, Beretta Nano, and Sig 290 they also have their share of the small semi auto blues and require some fluff and buff attention and even factory return trips to get shooting right....

Now something to try is another brand of ammo...Federal American Eagle is good stuff but may be a little low on velocity and your pistol while new might work better with a couple boxes of higher power rounds to speed up the break in process....If you do the stuff in the new user sticky it really does help...If while you are watching TV sometime just rack the slide about 500 times to let the recoil spring take a seat and this alone will smooth out your gun a lot...

I have a PM40 with I guess 2000 rounds through it with only a recoil spring change...I can easily sling shot a round into chamber but the pistol won't allow rounds to be hand cycled reliably...These little pocket rockets need high slide speed and timing to work properly so just because you can't run rounds through it by hand doesn't mean something is wrong...

Keep shooting it and if you do all the things myself and the others mentioned and it continues to choke call Kahr and ask for a return shipping label and they will take care of any warranty issues...Kahr has good customer service in spite of what you may have read on the web....Good luck and let us know how it goes....

[gunman1]

Checked the magazine springs.. everything looks good.. but even after going over all your guys suggestions still no good.

Yes if i pull bac k the slide a bullet will chamber.. but no matter is I rack the slide by hand or if I fire it the bullet casing in the chamber is only partly ejected and the next round jammed...

[RRP]

.. but no matter is I rack the slide by hand or if I fire it the bullet casing in the chamber is only partly ejected and the next round jammed...

Now that is a little tid-bit of info we didn't have before. This is sounding like an extractor problem. Changing an extractor is not rocket science, but if you aren't comfortable doing this, call Kahr and tell them exactly what is happening. They will make it good.

[gunman1]

So I called Karh today and they where helpful... not very friendly but helpful. Now when I say not friendly I mean that the conversation was very short.. It kinda went like this..

Kahr- how can I help you?
me- I just bought my gun and its seems to be jamming with every shot
Karh- whats your serial number?
me- (gives serial number)
Karh- you have a bad extract, whats your address?
Me- (gives address)
Kahr- ok the return label has been sent yada yada please mail it in and we will take care of it yada yada
me... thanks...
end


So im not saying it was bad but it was super short.. and it seems either this gun has a recall im not aware of or they know about this issue because he knew what it was just by the serial. That bothers me a little, but hey if they fix it ill be happy... I REALLY want to like this gun!!!

Also anyone know if it ok for me to mail my gun from my own place or do I need to take it to a dealer? I live in Florida of course.

[codegeek]

Sounds professional to me. I mailed mine from the local FedEx. Just tell them it's a pistol. The CM9 is totally worth persevering.

Sent from my SM-P600 using Tapatalk

[gunman1]

Professional sure... Just short.. Burn again it's my first time dealing with them..

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[yqtszhj]

So I called Karh today and they where helpful... not very friendly but helpful. Now when I say not friendly I mean that the conversation was very short.. It kinda went like this..

Kahr- how can I help you?
me- I just bought my gun and its seems to be jamming with every shot
Karh- whats your serial number?
me- (gives serial number)
Karh- you have a bad extract, whats your address?
Me- (gives address)
Kahr- ok the return label has been sent yada yada please mail it in and we will take care of it yada yada
me... thanks...
end


So im not saying it was bad but it was super short.. and it seems either this gun has a recall im not aware of or they know about this issue because he knew what it was just by the serial. That bothers me a little, but hey if they fix it ill be happy... I REALLY want to like this gun!!!

Also anyone know if it ok for me to mail my gun from my own place or do I need to take it to a dealer? I live in Florida of course.

It's probably just me but I like short, to the point, I'll take care of it. "Hello, what's your serial number, it's an extractor, we're sending you a label, we'll fix it."

As soon as you said it was leaving the case in the chamber that say's extractor. I bet they know they had a few bad extractors or springs so they'll take care of it.

Hang in there. They'll fix it and YOU WILL love that gun. I love mine. :amflag:

[hardluk1]

If you have not sent it off yet try that one brand of ammo you have doing a "plunk test" . If the round drops in cleanly and out and is below the longest point of the chamber at least it should work. Lots of bad ammo for many companys from time to time. Also not meaning to pick but 18 years shooting a large heavy weight pistol mean little with these fly weights except that you know the basics. Hang in there kahr or the guys here will get you squared away. Plus some times a new kahr cm9 with 115gr ammo at time does not cycle the slide strongly enough to function . Bumps up to a box of 124gr and then the 115gr will most likely run well.


Never about how when you tell a person to hold on tightly what that really is. My daughter told me whats tight. Pretend its a rattler or copper head your holding on to behind the head. That's how tight to hold these small +P rated pistols.
http://www.youtube.com/watch?v=cdJLNox1hpk

[bandrich]

I sent mine back from Fed Ex store. Got back in three weeks. Has been flawless for over a year. It is my EDC. Accurate with a smooth trigger. Best regards.

[muggsy]

Professional sure... Just short.. Burn again it's my first time dealing with them..

Sent from my SM-N900P using Tapatalk

C'mon gunman, whadaya want, yer gun fix, or some romance? Could be the rep was up to his behind in alligators. They only kiss you before making love ta ya. Cut 'em some slack. :)

[MBSL500]

C'mon gunman, whadaya want, yer gun fix, or some romance? Could be the rep was up to his behind in alligators. They only kiss you before making love ta ya. Cut 'em some slack. :)

I'll have to side with gunman here.
There's a customer service rep with a British accent who presents an attitude that you caught him in the middle of doing something far more important to him than answering your insignificant phone call.

[JimC]

I'll have to side with gunman here.

There's a customer service rep with a British accent who presents an attitude that you caught him in the middle of doing something far more important to him than answering your insignificant phone call.

Exactly!!!
He was my first phone experience with Kahr CS back in 2011 when my PM9 was new and two mags split during the first range session.
He, his attitude and his accent suck! :mad: He has about as much personality as a friggin' door knob.

[gunman1]

Funny you say that because that's who I got. Not bad service just an attitude. ..well..just short really.. but if they fix it I'll be happy...

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[jc93230]

It would be nice to hear "I am sorry to hear about your bad experience with our product" or something like that. Yes they will make it right, but their product not functioning as it should still caused lost time, enjoyment, and some faith in the product.

[gunman1]

Yea as my first experience with there company a bran new gun going bad after the second magazine kinda scares me.. But I hear great things about the gun and I want to like it... So I'll let you guys know when I get it back...

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[T0RMENT]

Personally, not looking to make a new best friend or anything when I deal with a customer service representative. However, I do expect good customer service regardless if it's Kahr or the Mellow Mushroom down the road for some pizza and beer.

Look, we all work hard for what we bring home and we pay quite a bit for products and services that we decide we want. There will always be issues that arise when doing so...maybe it's a supply issue, quality control issue or maybe even a shipping issue they might have with a contractor to get us our products we paid for. Fair enough. Some of these things can be out of the control of the product or service provider. But the single one thing that is completely under their control is good, solid customer service. Don't sit there and talk to me like I want to be your buddy, but show some professionalism, some courtesy, and some concern that I just paid a lot for a product that doesn't work. Put yourself in the shoes of the customer. Hell, if this customer service representative just bought something himself that cost a lot of money and didn't work how would he want to be treated? Not like he's a pain in the ass for calling because something he just paid a lot for doesn't work as it should.

Mistakes happen, some things are out of our control...but good customer service should never be if you want to stay in business.

[JimC]

Taking this in a different, more positive direction, Jay was a joy to deal with.
His handling of customer issues was fantastic...anytime I dealt with him, I felt like he cared if my pistol was running 100%.
Maybe that's the reason they moved him out of CS!!!

[Bawanna]

I also remind myself that they get calls and contacts all day long. Like a tape on a continuous loop.

I'm sure a fair amount of callers are irate, disrespectful and demanding. I imagine they ride for the brand and naturally want to defend the brand. This is good but it's also bad.

A caller gets them stirred up and that can easily ride over into the next call. Perhaps sometimes they are just super busy and trying to get something done and it just dont happen.

This is NO EXCUSE for poor or impolite customer service. I'd want all my people trying to make every caller their new best friend. I'd like to see them call and see how things are working after the fact, a little followup but I dont see that happening.
Only time I ever seen that is with my horse vet after a house call the following day. I never got a call when they messed around with my brain.

[berettabone]

You have to realize, that if you were dealing with a Brit..............they have about as much sense of humor as a cheese sandwich.

[JGIORD]

So I called Karh today and they where helpful... not very friendly but helpful. Now when I say not friendly I mean that the conversation was very short.. It kinda went like this..

Kahr- how can I help you?
me- I just bought my gun and its seems to be jamming with every shot
Karh- whats your serial number?
me- (gives serial number)
Karh- you have a bad extract, whats your address?
Me- (gives address)
Kahr- ok the return label has been sent yada yada please mail it in and we will take care of it yada yada
me... thanks...
end


So im not saying it was bad but it was super short.. and it seems either this gun has a recall im not aware of or they know about this issue because he knew what it was just by the serial. That bothers me a little, but hey if they fix it ill be happy... I REALLY want to like this gun!!!

Also anyone know if it ok for me to mail my gun from my own place or do I need to take it to a dealer? I live in Florida of course.

I couldn't ask for anything more. I hate small talk. I got it, I'll fix it...we're done :)

[muggsy]

I'll have to side with gunman here.
There's a customer service rep with a British accent who presents an attitude that you caught him in the middle of doing something far more important to him than answering your insignificant phone call.

Oh, that's a horse of a different color. Those Brits haven't gotten over the ass whoopin we gave em back in 1776. They do tend to get a bit rude at times. Next time you call tell 'em muggsy sent ya. That'll smooth things over. :biggrin1:

[crazyjz]

Hah! I laughed out loud when I read this series of posts. In my minds eye, I pictured him as being from Australia or perhaps England.

Same guy I had, same exact scenario. I barely had time to introduce myself and the problem I was having when he started gathering my personal information so he could send me a shipping label.

On one hand, his too quick offer to both fix the gun and pay for shipping was a relief; on the other hand, his attitude and apparent lack of concern rubbed me the wrong way and soured me a bit toward Kahr in general.

I think I would have a much better feeling about sending in a brand new gun and being without it for weeks if I had gotten that "Jay" fellow that everybody on the forum seems to like.

Oh well, I'm glad I don't have his job and would not want to deal w a55holes like me all day!

[skiflydive]

They deal with complaints about particular guns dozens of times a day. We deal with complaints about 1 gun dozens of times a day. I'm sort of fond of the "OK dude... We know what the issue is. Gimme your shipping info so I can move on to the next guy." What I don't need is the gratuitous, syrupy, meaningless "I'm sorry" prefacing every statement.