CM9 back to the Factory

[Tundra5.7]

Due to my CM9 breaking followers, I contacted Kahr concerning the problem. I was given a return authorization and was emailed prepaid FedEx Overnight shipping labels. I'm happy to report the pistol was in fact delivered to Kahr today. Will keep everyone posted on how long it takes to get it back. I sure hope they are able to get it right.

[RRP]

I sure hope they are able to get it right.

Oh, they will get it right. God knows they are getting plenty of experience correcting this issue.

[JimC]

Oh, they will get it right. God knows they are getting plenty of experience correcting this issue.

But the question is...will they do anything to solve the problem permanently with new pistols?

First, they have to admit there is a problem

Unfortunately I think not! :(

[walkbyfaith]

Question about your return, did they send you out a box too or just a prepaid shipping label? I am sending my Kahr back as well (not for the same problem) but the shipping label they emailed me does not have an RMA number. Simply says "N/A" unless for some strange reason that IS the RMA number.

[S281]

At least you guys got a prepaid label, they wouldn't send me one, annoying how it just depends on thecs rep you get vs tthe standard procedure for warranty issues

[jocko]

At least you guys got a prepaid label, they wouldn't send me one, annoying how it just depends on thecs rep you get vs tthe standard procedure for warranty issues

was ur gun breaking followers??? what was ur isssue. If it was followers, u should have the ask for someone higher up to talk to as this should have been a prepaid for sure. If you have not sent it back yet, indeed call and talk to someone. Be polite and it might get u what u want to. How old was ur kahr?

[jocko]

Question about your return, did they send you out a box too or just a prepaid shipping label? I am sending my Kahr back as well (not for the same problem) but the shipping label they emailed me does not have an RMA number. Simply says "N/A" unless for some strange reason that IS the RMA number.

I would suspect u need to do the packagig of ur return item to them. I have not heard of kahr sending a box. I had to send my P380 back once and no box was sent. I really didn't expect one either..

[crazyjz]

Even I wouldn't expect them to ship me a box! I never throw away my gun boxes so I have a whole closet full of empty boxes! A shoe box with some styrafoam peanuts will probably work just fine!

Good luck w the repair.

[RRP]

But the question is...will they do anything to solve the problem permanently with new pistols?

First, they have to admit there is a problem

Unfortunately I think not! :(

Hopefully they prove you wrong, but lately evidence seems to be stacking in your favor.

[MBSL500]

It might be interesting to call Kahr customer service and tell them that you're considering buying a CM9, but you heard that there was problems with some of them breaking followers.
Anyone here want to bet what they'll tell you?

My money is on them telling you that "they've never heard of the problem" and "you're the first".

[getsome]

I have a nephew who is a LEO and we were talking at Christmas about guns and he asked me about my PM40 which he has shot but didnt like much due to the recoil....He asked me what I thought about him getting a new CM9 for a back up pistol....He told me his LEO friends said not to get a Kahr because they had too many problems and that he should get a Nano or a Sig 290 and I started to argue but then sadly due to the current problems with CM pistols breaking followers and going back to factory for other problems I had to tell him to get something else and that pained me...

Kahr needs to get this follower problem under control and not ship out another gun that will have to go back even at their expense...They can't possibly say they don't think it's an issue, all they have to do is look in the shipping dept in the FedEx in box area and remember that an unhappy customer packed up each and every one of those boxes....The time to make this right is now......

I was sorry that I couldn't recommend a Kahr to a relative who might have to depend on it to save his life and thats the truth and sometimes the truth hurts but thats how it is....

[codegeek]

My turn around was super quick! Keep us in the loop.

Sent from my SM-P600 using Tapatalk

[Tundra5.7]

I put the pistol and magazine with the broken follower in the original box with a note in it explaining my issue with the pistol. I included my name, address, contact phone number, return authorization #, and a request for a free magazine for my troubles(we'll see how that goes)!;)

I then placed the original box inside another box and sealed it up. I asked the CS rep if I needed to place the RA# on the outside of the box. He replied no, that it was mainly for my records.

I hope they do get it fixed right and I get it back quickly. It is by far the best small pistol I've ever had or shot.

I wonder if Kahr reasons the average person won't shoot these pistols enough to experience problems with them?

[actionexpress]

Is it just the CMs having this issue or are PM9s experiencing the same problem?

[JimC]

Is it just the CMs having this issue or are PM9s experiencing the same problem?

I have experienced three broken followers with my PM9...not all at once but over a 300+ rd. period.
The first one I contacted Kahr CS and they sent me a couple of new followers, three as I recall. After the third one broke, Being pissed off, I set the gun aside and considered my options and read more and more about broken followers in the CM and PM lines.
I contacted Jay at Kahr CS and after some "debate" on the paid return shipping, my PM9 went back in March of 2013 for...INSPECTED. REWORKED FEED RAMP. LUBED AND TEST FIRED OK according to the work sheet.
On two separate occasions I've fired 220 rds. thru it since w/o any problems, cleaned it and retired it to my gun safe. I can't trust the pistol for EDC at this point. :mad:

[JimC]

I was sorry that I couldn't recommend a Kahr to a relative who might have to depend on it to save his life and thats the truth and sometimes the truth hurts but thats how it is....

I'm in the same situation, sort of. My Brother, a retired LEO as am I, is looking at either a CM9 or PM9 for another smaller carry gun.
We both normally carry our G27s.
I have explained the issues to him with them and mine but...I have not gone as far as saying don't buy one. He is still shopping.
I really like my PM9. I am disappointed in the fact that I can't trust it for EDC but I will NOT sell it.

[Cubby]

I'm in the same situation, sort of. My Brother, a retired LEO as am I, is looking at either a CM9 or PM9 for another smaller carry gun.
We both normally carry our G27s.
I have explained the issues to him with them and mine but...I have not gone as far as saying don't buy one. He is still shopping.
I really like my PM9. I am disappointed in the fact that I can't trust it for EDC but I will NOT sell it.



Just the opposite for me. A good friend is a LEO and carries a PM9 as a back-up / off duty gun. He stated that the Kahr would be the last gun he would get rid of! It made me buy a CM9? I haven't shot it a lot (400 rnds.), but not a single problem...

[Alfonse]

I have experienced three broken followers with my PM9...not all at once but over a 300+ rd. period.
The first one I contacted Kahr CS and they sent me a couple of new followers, three as I recall. After the third one broke, Being pissed off, I set the gun aside and considered my options and read more and more about broken followers in the CM and PM lines.
I contacted Jay at Kahr CS and after some "debate" on the paid return shipping, my PM9 went back in March of 2013 for...INSPECTED. REWORKED FEED RAMP. LUBED AND TEST FIRED OK according to the work sheet.
On two separate occasions I've fired 220 rds. thru it since w/o any problems, cleaned it and retired it to my gun safe. I can't trust the pistol for EDC at this point. :mad:

Just curious, what would it take for you to trust it for EDC? Did any of the broken followers cause a misfeed when shooting the magazine?

I think I would be pretty comfortable with that pistol.

[Schriscoe]

Have any of you had luck emailing Kahr to get them to send replacement followers? I did so this week and no reply. I'll call if I have to but it's just a hassle.

[crazyjz]

I am currently in that boat. I am a LEO here in Florida. Shorts and t-shirts most of the year. EDC's have to be small. I purchased my CM9 as a slightly slimmer alternative to my long-time EDC a scandium .357 J-frame.

I had some premature slide lock issues but other wise, the gun ran fine. It broke both followers in my magazines but they apparently did not keep it from feeding and firing.

When I get my CM9 back from Kahr and it no longer prematurely locks the slide back or breaks followers, I will not hesitate to carry it. On the other hand, if I have any problems with it at all, once I get it back, I will take it to the very next gunshow I go to and trade it.

There are waaaay to many other small carry guns out there that have nearly perfect performance records. I will carry my j-frame until I find one of those I like.

[Tundra5.7]

Have any of you had luck emailing Kahr to get them to send replacement followers? I did so this week and no reply. I'll call if I have to but it's just a hassle.

I had my best luck calling around 10 AM.

[JimC]

Just curious, what would it take for you to trust it for EDC? Did any of the broken followers cause a misfeed when shooting the magazine?

I think I would be pretty comfortable with that pistol.

It would take the PM9 to function 100% and NOT break a single part.

Yes, one mag that broke a follower without me realizing that it had, gave me feeding problems while on the range.
I couldn't figure it out until I thought about it and checked the mag...broken follower, again! :mad:
I can't have this happen with a gun that I trust my life and that of my wife's' to when we travel.
Totally unacceptable and if you don't get that, I guess you just don't get it.

[Tundra5.7]

It would take the PM9 to function 100% and NOT break a single part.

Yes, one mag that broke a follower without me realizing that it had, gave me feeding problems while on the range.
I couldn't figure it out until I thought about it and checked the mag...broken follower, again! :mad:
I can't have this happen with a gun that I trust my life and that of my wife's' to when we travel.
Totally unacceptable and if you don't get that, I guess you just don't get it.

I agree with you 100%. Even though my CM9 continued to function fine with the broken follower, I immediately took it out of my carry rotation. If Kahr fixes it that is awesome, as long as it proves itself reliable. I like the CM9 but right now I don't trust it. My Glock 27 is not quite as comfortable but it's 100% reliable and mentally, I trust it.

[JimC]

I agree with you 100%. Even though my CM9 continued to function fine with the broken follower, I immediately took it out of my carry rotation. If Kahr fixes it that is awesome, as long as it proves itself reliable. I like the CM9 but right now I don't trust it. My Glock 27 is not quite as comfortable but it's 100% reliable and mentally, I trust it.

My point exactly!!!
That's why my G27 has gone back to being my EDC gun. It has never failed me...never. :D

[codegeek]

When your CM9 comes back from Kahr, shoot it like you stole it, as jocko sez. Check your followers often. If they are not broken, then they *might* break in a SHTF moment, but you will be in the process of swapping out your empty magazine anyways. Kahr fixed my broken follower issue, and so far, I am a happy camper.

Sent from my SM-P600 using Tapatalk

[MBSL500]

When your CM9 comes back from Kahr, shoot it like you stole it, as jocko sez. Check your followers often. If they are not broken, then they *might* break in a SHTF moment, but you will be in the process of swapping out your empty magazine anyways. Kahr fixed my broken follower issue, and so far, I am a happy camper.

Sent from my SM-P600 using Tapatalk

????

The followers shouldn't have broken in the first place.
Secondly, if a person doesn't have the confidence in Kahr to the extent that they need to check their followers AFTER it was repaired because the followers *might" break during a SHTF moment, they should dump that gun faster than a bad habit.

WADR, Kahr fixing my new gun would not make me a happy camper.
On the contrary........
Not having to send my new gun to Kahr would make me a happy camper.

[berettabone]

I think all of you should get rid of those nasty firearms, and send them to me. Or trade them for an XD, oh that's right, they got recalled, or maybe a BG, oh, that's right, they got recalled, or a Kimber, oh, that's right, they're ammo sensitive, how about a Solo, oh yea, they're ammo sensitive. It's not that big a fix, to get your followers to not hit your feed ramp. I'll give you $100 each for your firearms.

[Tundra5.7]

When your CM9 comes back from Kahr, shoot it like you stole it, as jocko sez. Check your followers often. If they are not broken, then they *might* break in a SHTF moment, but you will be in the process of swapping out your empty magazine anyways. Kahr fixed my broken follower issue, and so far, I am a happy camper.

Sent from my SM-P600 using Tapatalk

Probably the first thing I'll do will be to lock the slide back, push the barrel back as far as it will go and insert an empty magazine. Hopefully, there will be clearance between the feed ramp and follower.

Then I'll shoot the heck out of it. If I could afford it, I'd wring it out with a couple hundred rounds of 124 grain +P's. I do hope Kahr will get it working right as I really like the little pistol.

[mtnwinds]

They are machining either the magazine well or the barrel incorrectly. Because of the recurring nature of this problem I think quality control is nearly non-existant at Kahr.

I've worked at companies who would take guys off the street, train them just enough to push the right buttons and then have them "run" CNC machines. Usually one guy in the department knew what he was doing and he would do all the setup.

The button pushers are not machinists and do not understand tool wear, tolerances, etc. I would not be surprised if something similar isn't happening at Kahr. The bean counters are in charge and they are told to maximize profits for the top dogs.

[Tundra5.7]

I think all of you should get rid of those nasty firearms, and send them to me. Or trade them for an XD, oh that's right, they got recalled, or maybe a BG, oh, that's right, they got recalled, or a Kimber, oh, that's right, they're ammo sensitive, how about a Solo, oh yea, they're ammo sensitive. It's not that big a fix, to get your followers to not hit your feed ramp. I'll give you $100 each for your firearms.

I hope you are right and it is an easy fix! However, my question is why does Kahr not do this before the pistol ever leaves the factory? With the extra work and shipping fees, seems to me it would be worthwhile to ensure the pistols worked properly before leaving the factory the first time.

[MBSL500]

I think all of you should get rid of those nasty firearms, and send them to me. Or trade them for an XD, oh that's right, they got recalled, or maybe a BG, oh, that's right, they got recalled, or a Kimber, oh, that's right, they're ammo sensitive, how about a Solo, oh yea, they're ammo sensitive. It's not that big a fix, to get your followers to not hit your feed ramp. I'll give you $100 each for your firearms.

I think that being an apologist for Kahr knowing they are sending a product out the door that very likely will require that it be sent back to them
for repair, for a known chronic problem, is a disservice to both Kahr and anyone who is considering buying a CM9.
If I owned a Solo and I had to send it back to Kimber to have the feed ramp trimmed to prevent followers from breaking, I would say the same thing.

[lamppa]

this thread is a giant bummer to read.

[JimC]

this thread is a giant bummer to read.

It is because most new buyers will come to a site like this before buying a new gun to research the gun they are considering.

I did in 2011 before I bought my PM9 and felt comfortable enough then to make the purchase. There weren't nearly the complaints then that there are now. With that being said, the CM9 was not yet out.

[Tundra5.7]

this thread is a giant bummer to read.


I agree and I read up on the CM9 before I bought it. I was aware of the follower issue but figured the chances were slim that it would happen to me.:confused: I'm just glad I have other options to rely on while this gets worked out.

[codegeek]

????

The followers shouldn't have broken in the first place.
Secondly, if a person doesn't have the confidence in Kahr to the extent that they need to check their followers AFTER it was repaired because the followers *might" break during a SHTF moment, they should dump that gun faster than a bad habit.

WADR, Kahr fixing my new gun would not make me a happy camper.
On the contrary........
Not having to send my new gun to Kahr would make me a happy camper.

Save us the trouble of having to listen to you anymore and dump it.

Sent from my SM-P600 using Tapatalk

[crazyjz]

Face it, aside from the few posts here that actually discuss and demonstrate how minor Kahr issues can be resolved by their owners, this is a place where Kahr owners can go to find sympathy and information.

The title of the posts are usually pretty clear. If I did not want to read about some guy who's angry because he had to send his new gun back to the factory for the third time, I would not open up the post titled: CM9 going back to factory for the third time.

When I see the headlines in the paper where they are going to cut off my social security so they can afford to fund free health care for everybody, I dont read it, I know it's going to pi55 me off.

The other side of this, and I think all of us have this thought in the back of our mind is that maybe, just maybe, somebody at Kahr is reading some of this. Maybe, somewhere down the line, they may actually fix some of these problems based on our comments here. Probably not but I can't keep the thought out of my head!

[Schriscoe]

Face it, aside from the few posts here that actually discuss and demonstrate how minor Kahr issues can be resolved by their owners, this is a place where Kahr owners can go to find sympathy and information.

The title of the posts are usually pretty clear. If I did not want to read about some guy who's angry because he had to send his new gun back to the factory for the third time, I would not open up the post titled: CM9 going back to factory for the third time.

When I see the headlines in the paper where they are going to cut off my social security so they can afford to fund free health care for everybody, I dont read it, I know it's going to pi55 me off.

The other side of this, and I think all of us have this thought in the back of our mind is that maybe, just maybe, somebody at Kahr is reading some of this. Maybe, somewhere down the line, they may actually fix some of these problems based on our comments here. Probably not but I can't keep the thought out of my head!


^^^^^what this guy said

[walkbyfaith]

Like another guy said on this thread, there are A LOT small pistols out there to choose from, everyone should try whatever interests them and best suits them. Kahr in my mind has the best trigger on the market, but that's my opinion. If you dont like the kahr, try out the baretta nano, also a comparable trigger. size, and a very reliable gun. I dont think I could ever NOT own a kahr.
Just so happens my gun is back at the factory too(for different reason) but it doesnt mean I am not happy with "Kahr" as a whole company, just means my gun needs some work. Lets not get carried away.

[Tundra5.7]

Face it, aside from the few posts here that actually discuss and demonstrate how minor Kahr issues can be resolved by their owners, this is a place where Kahr owners can go to find sympathy and information.

The title of the posts are usually pretty clear. If I did not want to read about some guy who's angry because he had to send his new gun back to the factory for the third time, I would not open up the post titled: CM9 going back to factory for the third time.

When I see the headlines in the paper where they are going to cut off my social security so they can afford to fund free health care for everybody, I dont read it, I know it's going to pi55 me off.

The other side of this, and I think all of us have this thought in the back of our mind is that maybe, just maybe, somebody at Kahr is reading some of this. Maybe, somewhere down the line, they may actually fix some of these problems based on our comments here. Probably not but I can't keep the thought out of my head!

I agree my problem is fairly minor but I'm not going to trust my life to a pistol that is breaking followers. I have been a LEO for 17 years. I don't think it would be a good idea for me to perform modifications to the pistol myself. It SHOULD have been right when it left the Kahr factory, especially since this is a known issue to Khar.

[crazyjz]

I agree, LEO for 27 years, firearms instructor and department armorer for a bunch of that.

Filing off a bazillianth of an inch of metal, sanding and buffing, cleaning, etc. are not modifications. Again, as I said earlier, I would not recommend doing anything that would void your warranty.

On the other hand, if you don't feel good about any of the above, by all means send it back. I agree it should have been right from the factory-----but is wasn't.

You do realize that you will be sending your gun back to that same factory right?

Good luck, so far, mine has been terrible!

[Schriscoe]

Have any of you had luck emailing Kahr to get them to send replacement followers? I did so this week and no reply. I'll call if I have to but it's just a hassle.


Update. I got a very nice email from Matt at Kahr thanking me for purchasing their product, and letting me know he'd be happy to send a follower. He did say if it happened again that I should send the gun in. Hoping that doesn't happen.

[crazyjz]

I got a very nice phone message and email from Kahr Service Department this morning.

The Service Mgr., Tim Pearce sounded like he was truly concerned about my the problems I had been facing since the purchase of my Kahr.

He assured me that my gun would in fact be returned to me after it was repaired. Great-that's all I wanted.

The proof is in the pudding, we'll see how all this pans out. It's definately a step in the right direction.

[Bawanna]

Sounds like a turn around happening here. Getting responses and positive responses to boot.

I sent in an inquiry myself to try and find out about this rash of non responsiveness of late. No response!:eek: Grrrrrr

[Schriscoe]

I do hope they have sense enough to get on the message boards and see what is being reported. As I said before, I really want to LOVE every aspect of my CM9.

[kahrlwallace]

As a new kahr owner, this is the 1st i'd heard of this issue. I checked google images and checked my own magazine....Small hairline cracks in the plastic ! On either side of the brass pin head or whatever. WTF. I was really loving this gun. I shoulda went nano or lc9 maybe....i took a chance on a kahr...apparently this gun has serious issues.

[Tinman507]

Kahrlwallace,

Have faith. Yes there's been a rash of issues of late but you will have the best little pocket gun on the market.

If there's a problem Kahr will correct it. Don't succumb to the negatives. Stay calm and focus and get it worked out. We don't know of any firearms that have failed, even with a follower that's broken. Usually folks discover the break on mag teardown.

[kahrlwallace]

Could anyone explain to me how the gun could be breaking this small plastic piece ? Could it just be the design of the magazine ?

[Tinman507]

The feedramp is likely hitting on cycle.
They'll replace the follower once but if it continues they'll request the whole firearm back. Request a ppd FEDEX label.

[kahrlwallace]

Thanks tinman ...I better just send the whole thing back huh ? Has anyone had success with a mag replace ? It sounds like this is a bandaid...If it breaks followers it breaks followers ? I had 100 rds through this thing...it was dead nuts , and fit my hand perfectly. I
hope this turns out well...i just got this thing ...

[Schriscoe]

Kahrlwallace,

Have faith. Yes there's been a rash of issues of late but you will have the best little pocket gun on the market.

If there's a problem Kahr will correct it. Don't succumb to the negatives. Stay calm and focus and get it worked out. We don't know of any firearms that have failed, even with a follower that's broken. Usually folks discover the break on mag teardown.


I will probably do a feed ramp polish myself and hope that improves my issues.

The Kahr has one single advantage over my xds, and that is weight. This really sold me on buying a Kahr. I'm still hopeful but best pocket gun? Can't give it that title. Even with the recall ongoing have to go with the little Springfield. I do love shooting the Kahr and 5 plus ounces lighter is nice.

[Schriscoe]

Thanks tinman ...I better just send the whole thing back huh ? Has anyone had success with a mag replace ? It sounds like this is a bandaid...If it breaks followers it breaks followers ? I had 100 rds through this thing...it was dead nuts , and fit my hand perfectly. I

hope this turns out well...i just got this thing ...


Kahr will send you a replacement follower once. If it happens twice they'll tell you to send the gun back.

[Tundra5.7]

My CM9 arrived at Kahr last week. They do send a replacement follower, then a prepaid fedex, overnight shipping label to ship the pistol back if the problem continues. I hope a couple weeks from now...or sooner:D.....I will be telling everyone what a great job Kahr did on my CM9.

[tc scout]

Sounds like someone was busy on the phone and computer of late. I got a very nice e-mail today from Matt McKeon about my problem with the trigger connecter being badly worn from burrs on the slide. He said it was normal for that part of the connecter to be ground down like that.

I did explain to him that the tab which rides the slide is so thin that it is getting caught between the slide and frame. Because of the burrs on the slide He suggested I obtain an RTA and send the gun in for them to look at.
I told him I do appreciate that very much, but a gunsmith friend had already cleaned up the burrs and polished that area. I also told him I had already ordered a trigger connecter and it was shipped yesterday.
I told him we would install the connecter and everything would be fine. He said if I had any more problems to let him know and He would take care of it.
I thanked him for his attention to my problem and would be in touch. Very courteous and pleasant and thanked me for being a Kahr customer. I told him I really want this gun to be right because I really like it. The rest of the gun is fit and finish perfection. Waiting for my connecter.................

[Schriscoe]

I put my new Dremel to work last night on the feed ramp. Am hopeful no more broken followers, and maybe even a bonus that it will like more ammo types. Report after I shoot again.

[warbird1]

this thread is a giant bummer to read.
I agree. Biggest bunch of complainers I have ever heard.

[lamppa]

I agree. Biggest bunch of complainers I have ever heard.

Lamppa likes this post.

Sent from my DROID4 using Tapatalk

[Schriscoe]

I agree. Biggest bunch of complainers I have ever heard.


Is this better?

http://img.tapatalk.com/d/14/01/30/ba7ydeny.jpghttp://img.tapatalk.com/d/14/01/30/5usa3uhe.jpg

[Schriscoe]

I don't own a shield, but this sums up some of the fandom

http://smith-wessonforum.com/smith-wesson-m-p-pistols/248373-anyone-else-notice-irritation-kahr-owners-about-shield.html

[berettabone]

I don't own a shield, but this sums up some of the fandom

http://smith-wessonforum.com/smith-wesson-m-p-pistols/248373-anyone-else-notice-irritation-kahr-owners-about-shield.html
I don't know what these people have been reading, but I didn't see too much negativity about Shield's on this forum. Some, like myself, do not like the trigger. Some say it's a bit too large to front pocket carry. If that's bashing, it sounds like a good firearm.http://kahrtalk.com/images/icons/icon1.gif

[Tundra5.7]

I agree. Biggest bunch of complainers I have ever heard.

You darn right I'll complain about a pistol that does not work like it is supposed to....especially when it is used in the course of my duty as a leo and could be called upon to protect my life! In fact, I'm not sure why anyone would not complain about a new pistol that did not function properly?

Having said that, I called Kahr today and spoke with someone in CS(could not understand his name) and they stated my CM9 had been repaired today:D and I should receive it back no later than Monday! Assuming they fix it right, I can't complain about that kind of service. I will keep everyone posted as to what happens.

[jocko]

Ihave no issues with any owner of any gun complaining but when it goes viral from the owner, then it is time to move on. Nuttin is perfect in thei sorld, Ur great glocks that every one swears by, that never faislis no guarantee that that next trigger pull will be a click. We don't know that. Becuase it has never failed be it a kahr or what ever, does not mean that it won't fail, chances are that it wont but again parts break, things just happen. This forum will help any person who has issues but he best address it correctly or he will not get the support he is looking for. We don't make um!! Just sayin..

[RRP]

From my perspective, the complaints voiced in this thread were more about Kahr's customer service than about gun defects. I think most here understand that defects in workmanship can occur with any company. However, they expect to be treated like valuable customers when contacting customer service about their problem.

I'm pleased to hear Kahr has taken steps to resolve some of these issues. As the recent posts indicate, a bit of communication goes a long ways in satisfying the customer.

[kahrlwallace]

I called Kahr today and after my 4th call I got ahold of Ian. The first 3 calls were maybe 10 minutes of waiting until a recorded voice said that the voicemailbox is full. I explained to Ian that my follower had small cracks near the mag pin . He told me to call back when it breaks. No joking. No offer of a follower or a repair or a magazine. I really wanted to love this gun. Maybe they are understaffed and sick of hearing about this...I got blown off by Kahr today.

[Tinman507]

Call him back and tell him it broke. Now what Ian?
He'll send you a new one.

[kahrlwallace]

I sent an email to Kahr and left a message with Ian's supervisor. I will post a follow-up.

[MBSL500]

And while you're at it, ask him why it cracked in the first place?
Please post his answer.

[kahrlwallace]

I really love everything about this gun except the cracks . It has a great trigger, molds into my hand, and is 100% thus far. I like this gun so much that i'll probably buy another despite the ****** customer service i've experienced.(assuming they fix this mag follower issue)

[kahrlwallace]

I put my new Dremel to work last night on the feed ramp. Am hopeful no more broken followers, and maybe even a bonus that it will like more ammo types. Report after I shoot again. How long did it take you ?

[Schriscoe]

How long did it take you ?


I probably spent 20 minutes on it. I'm an amateur, probably could have polished it a little better BUT should now have a reduced chance of a broken follower.

[Tundra5.7]

I probably spent 20 minutes on it. I'm an amateur, probably could have polished it a little better BUT should now have a reduced chance of a broken follower.

Would you mind posting a pic of your work? I almost took a Dremel to mine but chickened out.

[MBSL500]

It might come in handy if someone who was planning on doing this himself were to take a few measurements with a caliper and measure the distance from the top of the hood to the bottom of the feed ramp, both before and after.

[Schriscoe]

http://img.tapatalk.com/d/14/01/30/a4eredup.jpgnot the best pic. I may do additional,polishing around the mouth to improve overall feeding.

[Tundra5.7]

http://img.tapatalk.com/d/14/01/30/a4eredup.jpgnot the best pic. I may do additional,polishing around the mouth to improve overall feeding.

Looks pretty good for a self proclaimed "amateur." Have you had feeding issues with yours? Mine has swallowed everything I've thrown at it...even with the broken follower.

[Schriscoe]

Only 1 F2F after the break in period on a 124 +p gold dot. But premature slide lock with heavier loads.

[kahrlwallace]

I hope i can get this thing fixed without doing my own gunsmithing.....I'd F it up.

[Schriscoe]

Just took mine apart to do the additional polishing around the mouth. Upon inspection, pretty sure the follower will now clear the feed ramp. Excited to see if my issues are solved.

http://img.tapatalk.com/d/14/01/31/e4anyzy6.jpg

[kahrlwallace]

Kahr has agreed to send me a new follower, and do the repair if i crack another. I'm glad that Ian, the english fellow, was overruled.

[Allen]

I hope you are right and it is an easy fix! However, my question is why does Kahr not do this before the pistol ever leaves the factory? With the extra work and shipping fees, seems to me it would be worthwhile to ensure the pistols worked properly before leaving the factory the first time.

Undoubtedly it's cheaper to let the customer sort out the few bad ones then send it back for correction than to have every one off the assembly line double checked for perfection. We've run into this worse in the recreational vehicle industry where I've read $200,000 and up motor homes may have to be taken back for warranty repairs many times. Ours didn't cost anything like that but still had many quality control problems. But to avoid all that you can pay an additional $3,000-$5,000 for a tech to spend 2-3 weeks going over your new coach to correct all assembly problems then you pick it up at the factory instead of at the dealer who ordered it for you.
Factory quality control, what's that?
By the way, my year old CM9 so far has run a little over 200 rounds through it without any problems, but I'm keeping my fingers crossed and following this Forum closely.

[S281]

Just wanted to put my input, I had broken followers as well last month and got blown off by Ian at Kahr. He wouldn't send me any followers, told me to buy them and if I wanted to send in my gun, it would be on my dime. So I decided to bypass Kahr and do the mods myself. I took a dremel to the barrel and took quite a bit off on until it cleared any contact with the follower. Then polished it up a bit and ran 400 rds of various brands, grains, and fmj/jhp ammo and it functions flawlessly. I'm happy with my decision and gun. Here is a pic of my barrel after mods.

http://i100.photobucket.com/albums/m24/spederman/20131229_174339_zps206ae14c.jpg (http://s100.photobucket.com/user/spederman/media/20131229_174339_zps206ae14c.jpg.html)

[kahrlwallace]

Looks really good. Ian doesn't seem to be of much help but I had luck leaving a voicemail and sending an email to service.

[muggsy]

But the question is...will they do anything to solve the problem permanently with new pistols?

First, they have to admit there is a problem

Unfortunately I think not! :(

What, you think they enjoy doing all of that work for nothing. Kinda cuts into their profits don't you think? Kahr has probably corrected the problem with newly produced guns. They just have to catch up on the old ones that got by inspection.

[MBSL500]

Why would they need to correct a problem that don't admit exist?
When I called Kahr and asked (Ian) what was the cause of the followers breaking, I was told that "it was due to "over-buffering" and the fault of the shooter".
So, they are not fixing these guns because they have admitted to a chronic problem, they are fixing these as a courtesy to those who over-buff (limp wrist) their guns and break followers as a result. :lie:


What, you think they enjoy doing all of that work for nothing. Kinda cuts into their profits don't you think? Kahr has probably corrected the problem with newly produced guns. They just have to catch up on the old ones that got by inspection.

[Tundra5.7]

Just wanted to put my input, I had broken followers as well last month and got blown off by Ian at Kahr. He wouldn't send me any followers, told me to buy them and if I wanted to send in my gun, it would be on my dime. So I decided to bypass Kahr and do the mods myself. I took a dremel to the barrel and took quite a bit off on until it cleared any contact with the follower. Then polished it up a bit and ran 400 rds of various brands, grains, and fmj/jhp ammo and it functions flawlessly. I'm happy with my decision and gun. Here is a pic of my barrel after mods.

http://i100.photobucket.com/albums/m24/spederman/20131229_174339_zps206ae14c.jpg (http://s100.photobucket.com/user/spederman/media/20131229_174339_zps206ae14c.jpg.html)


Was your Kahr out of warranty? Just curious as I was sent new followers first before they had me send it in.

BTW, looks like you did a great job on the feed ramp.

[S281]

Mine was still under warranty, doubt it is now though LOL I've just come to realize over the years that if you want things done right/perfectly, do it yourself. So i usually work on everything i own myself. Cars, house, electronics,etc. I didnt think it could have been anything too hard and decided not to send it in, esp after talking to Ian at Kahr.

[cecil k]

This has been a helpful thread. I'm actually hopeful. I have an email in to Kahr (Matt Mkeon) requesting a FEDEX label. I was previously sent a follower replacement but they've all broken now. Even with the broken followers, the gun functions reliably. Mine does at least. I shot it yesterday. The simple fix to the feed ramp, either done by Kahr or yourself, should get these reliable guns back in action and on duty for LIFE. I love mine and will continue to feel it was a great purchase and well built, straight shooting gun. BTW, the trigger is best on the market for a stock trigger.

[PATarheel]

Add me to the list of CM9 owners who have to return it to their shop. Purchased my CM9 on 2/01. After a proper cleaning, had the follower break with less than 50 rounds. Finally got through to Kahr on 2/06 and they said they'd send me another follower and if it happened again, I'd have to send the gun in for repair. I still haven't received that follower but I had orderered another mag and after 1 mag... broken follower. After about 5-6 calls today, I got through and am getting the pre-paid Fed-X label, etc... They're estimating 4-5 weeks turnaround on repairs right now.. UGH!

[jocko]

tundra 5.7 u did well, most would not attempt it, kahr would have fixe dit but again some people are DYI eople and damn good at it I never recommend doing a rampectomy due to if u have warranty then let kahr or the maker fix it right, but I hope people can alsol read between the lines when I say twhat to for some guys here are just damn good with fixing anything.

Nice job. Kahr will get this issue fixed evetually, Rome was not built in a day ..

[DavidR]

Sorry to hear that PATarheel. Maybe they'll get it back to you sooner and all will end well.


Sent from my iPhone using Tapatalk

[kerby9mm]

Couldn't one just take the barrel to a hardware store & tell them what you want done? They could smooth it off or polish it also. I had an early p238 where the feedramp got a ding in the bottom right from bumping the mag but it was a known problem. I bought a newer one with all the upgrades & I noticed the the new one had less barrel travel with the slide locked back & did not bump the mag. Could it be that the hole in the barrel lugs is too large allowing more barrel travel when firing. Doesn't the slide stop pin control that as the hole in the lug moves in & out of battery. Either the length of the barrel/feedramo is out of spec or the lug hole is. Just an amateur guess.

[jocko]

I would be v ery reluctant to let any hardware store do sumpin to a gun barrel. That IMO is totally out of their league. A good smitty could do it but ur gonna pay for it. so IMO let kahr do it, if u have an issue. Ur warranty is not ruined thatway ad it done by the people who made the gun and know whatot do when they get a gun back with issue sthat they know the fix for. Just my 21 ccents here. Personally I tink ur two guesses are like u said "amateur guess. Again if tha tis the issue, u or I can't tellit but if kahr had it back and that was sthe issue, the barrel would then be replaced.

Sometimes one can fix sumpin that is not working right buy doing sumpin else to it to make it work right, even though u actually didn't fix the thing that was not workig right

[kerby9mm]

Jocko, You stated it better than I did. Adjust the feedramp to compensate for the possible out of spec barrel lug hole. I have no tools for sanding or grinding so that's why the hardware store thing. If people on here have done it with sucess it must not be that technical. The lower portion of the feedramp doesn't even play a part in feeding does it. The round looks to be higher up when feeding.

[PATarheel]

Update.. Shipped my cm9 back to Kahr last Friday and got a call from my gun shop that it came back today! I'm stunned. They have a range so when I pick it up tomorrow, we'll see how well they did with the mod's. Hopefully I come home with all my followers in one piece.

[Ascham1]

Keep us posted, have to return my brand new CM9. Have not fire a shot out of it, took apart for cleaning and noticed some gouges by the feed ramp/chamber sent a pic to Kahr they sent an RMA email!

[kerby9mm]

Did Kahr send you a shipping label also or are you paying to ship it back?

[Ascham1]

I got an email with a bar-code; went to the FED-EX where it was scanned and shipped express.

[jocko]

If I had a new kahr and not like 4+ years in warranty even, and kahr tol.d me tha tthey would not send me new followers or pick up the gn. I would hang up and call again ad ask for the director of customer service, if u get the same person then go higher up.. that is an insane commenbt to jtell an owner and honestly this has not been kahrs norm either to do this. Not doubing u but to me that is ure bull sh!t.

U did great with your fix to, It can be done I know for a fact that alot of that bottom feed ramp can be taken off as the bullet never gets close to that area. Why kahr leaves that much is strange as a 3 dollar bill.. Just sayin

I have been told that Jay is back at the helm in CS so go to him when u call or write. He is a super nice guy, approach him politely asu would want to be approaced. Just asyin

[trentu]

Could one just take some width off the front of the follower? Hope mine works when it gets here with no issues.

[Ascham1]

When I spoke to Ian they would not send a new barrel to replace the gouged up one that came with the gun. He was adamant that they needed the pistol to ensure fitment an correct operation. i asked twice and he insisted that they needed the gun. Okay back it went but it seems silly to spend all the shipping and handling for a replacement barrel. Same goes for followers; this leads me to believe that the issue is a combination of problems.