Lack of customer service from Kahr

[dav99000]

I'm a new Kahr owner and up until now a happy one. I ordered a black diamond replacement back slide part for my black PM45. Received the part a week later only to see that it had the plain stainless finish. I called Kahr several times and had to go through an automated wait "if this push # system", and wait for someone to pick up without it ever happening. When I push O to try talk to a real person it drops my call. I've left several (polite) voice messages asking for a return call to no avail.

If this is the way Kahr reacts to customer service I strongly recommend that you (and I) consider another manufacturer.:(

[RRP]

Kahr appears to be suffering some growing pains. I recommend you submit your inquiry in writing. That seems to elicit the best response.

sales@kahr.com
service@kahr.com

[dav99000]

Thanks for you're input RRP. It's just very disappointing not to be able to talk to them about a problem, don't think that I can promote their product (growing pains or not).

[dirtkicker]

How does it shoot?

[cigarrodog]

I'm a newbie so take what I say with a grain of salt. This is what I picked up from the more experienced hands here. First, emailing generally will get you the best response. It leaves a trail and the right people will get it. Sometimes this takes time. From what I've seen, if your patient, you will end up with one of the best guns out there. I've also learned that Kahrs are made with tight tolerances, and once in awhile the kinks have to be worked out. You will be thrilled if you work through this. If you give up so easily, you'll never know what a fantastic gun you have. Not to mention, what an invaluable resource this Forum is. Good Luck.

[Dirty Harry]

Email might not work either. I've emailed them on 3 occassions and to this day have never gotten a response to any of them.

[cigarrodog]

Email might not work either. I've emailed them on 3 occassions and to this day have never gotten a response to any of them.

I hear you. What do you suggest?

[monkeyboy]

give up. I did.
Lots of gun companies with good customer service. We dont have to "accept" this from Kahr.

[b4uqzme]

You're not talking me outta mine... :)

[rjt123]

give up. I did.
Lots of gun companies with good customer service. We dont have to "accept" this from Kahr.


Yeah, you don't want to have one of those POS Kahrs in your gun collection. Out of the goodness of my heart, I'll make a sacrifice and give you $100 for any Kahr you want to get rid of. How many do you have?

[chrish]

Not that this acceptable, or that you should have to do it. Just pack it back up, put a note w/ it about 'wrong finish, suppose to be black/dlc' and send it back to them. Ask them to refund your shipping cost back to them either in the re-shipment or in the form of a recoil spring for your particular gun (you'll need it eventually).


Just a thought.

[knkali]

OP, I am sorry you are having problems with Kahr. I have had excellent CS and OK CS but never poor CS from them. Please let us know what you end up doing and if this ever gets resolved. We would all like to know and have you enjoy your Kahr as much as we do. Welcome to the forum. I am sorry you had to join us under these circumstances though.

[kerby9mm]

2 or 3 years ago I would have called these complaints BS but now a days its the way it is with Kahr CS. When I needed Kahr CS they were there for me with flying colors & at no cost to me or any resistance from the rep over the phone. What I have read in the last several months is an increase in problem guns & a decrease in the level of CS. Both of my Kahr's are mk's & fortunately they function fantastic & IMO they are also a high quality production gun but my former faith in Kahr as a quality gun producer is just that“ FORMER”

[b4uqzme]

It would be great if Kahr (or any gun manufacturer) would bend over backwards for every service customer. And service in the past was so good that we've set the bar very high. But the truth is: it is your gun and nobody benefits more from its proper repair/part/function than you. So be patient but be persistent but take ownership of your problem. Seek solutions not complaints and everything will work out fine. Life is too short to go around badmouthing somebody because they are not perfect. Good luck and keep after them and Kahr will get it right and you can go back to being happy.

[340pd]

I agree to a point, but the OP is correct. As a commissioned salesman for 50 years, I think the EASIEST thing to fix is CS. Getting a knowledgeable warm body or two, promptly, and politely answering the phone or e-mail is a basic business concept if you wish to keep a loyal following.

This appears to be a expanding issue. Upper management at Kahr needs a kick in the rear and fix this quickly.

Kahr is no longer one of the very few companies that produce a smallish well made firearm. Consumers have choices.

[jeepster09]

It is not just Kahr....I have contacted Para Ordnance to get a sear spring for my LDA and was told sorry we have NO PARTS for the LDA. Their response was to try Brownell's. Brownell also had none. Contacted Para again and their response was "oh well". I love my Para's but have now dumped them all. If you can't get parts they are no good to me.

[muggsy]

There seem to be a lot of children on the MB who enjoy stamping their feet and throwing tantrums when things don't go their way. A man would go up the corporate ladder as far as necessary to get satisfaction. I for one will offer no assistance to anyone who behaves in an infantile manner. What these people do with their guns is of no interest to me regardless of brand.

[jocko]

as if this forum can actually help a disgruntled person to!!!

[Popeye]

I bought a slightly used (2009) PM9 back in 2010, and the pistol was a high quality fantastic pistol, but I traded it off last summer. I was starting to grow very skeptical of Kahr's CS even back then,so being single stack 9mm were the rage it seemed like the perfect opportunity to make a change. I used to recommend Kahr's to everyone who was looking for a single stack 9mm CC pistol. Today I take no great joy, and it pains me to say this but now days I would not recommend them to anyone. People can make all the excuses they want, but there is no excuse for poor CS.

[berettabone]

Out of all the firearms Kahr sells, If these complaints are the only complaints, they're not doing half bad. I sent an email to them a few weeks ago, concerning a grip question, no emergency, and they responded with an answer the next day. I also do not know how these people are wording their complaints, or what tone or language is being used. Catch more bees with honey. Stiil, the fine firearms certainly outweigh the problem ones...........you can go to any firearm site, and read the complaints. You can do this with houses, cars, etc, etc. I feel for owners who are having issues, I know it can be frustrating, but................these are firearms.......not blood plasma, not hearts, lungs, livers..................you'll get through it.

[jocko]

I would still recommend a kahr to anyone, no caveats added to it either. Their issues if any are right now in the cm series, certanly not the steel kahrs, nor the P kahrs or T kahrs. Thousands of cm kahrs are out there also

I can remember we use dto be hammering them on their magazines businting out the back of the mags. This has been put to rest. Not sure one can go into a production area and just turn a screw kand all is well eiher.

I have sent my P380 back once and they called me rifght after they got it and ask me a few questions, about what was goin on. Later to find out that somehow a P series trigger gotr put in this small 380 and it was the issue.

My my how fast we seem to forgive Ruger when they copied the Kel tek lcp and had to recall over 50K of them for a drop safety issue. Just sayin

[b4uqzme]

Out of all the firearms Kahr sells, If these complaints are the only complaints, they're not doing half bad. I sent an email to them a few weeks ago, concerning a grip question, no emergency, and they responded with an answer the next day. I also do not know how these people are wording their complaints, or what tone or language is being used. Catch more bees with honey. Stiil, the fine firearms certainly outweigh the problem ones...........you can go to any firearm site, and read the complaints. You can do this with houses, cars, etc, etc. I feel for owners who are having issues, I know it can be frustrating, but................these are firearms.......not blood plasma, not hearts, lungs, livers..................you'll get through it.

As a commissioned salesman (too) I am the first to hear when our customer service falters...even the tiniest bit. I guess that's why this topic is a hot button for me. Believe me when I say my comments are only intended to help people negotiate any customer service issue.

1) Without exception I find that the disgruntled customer's attempt to seek service was half-a$$ed at best.

2) I resolve every issue by simply applying a little honey and persistence. No magic. No secret backdoor to the customer service department. I use the same customer service tools available to the customer.

So dig in, keep a good attitude, and work to get YOUR issue resolved. YMMV.

I'm not gonna pass on a great gun just because of one (or two) issue(s) that's actually very rare in the big picture. Thanks!

I'm going back to looking for positive threads...there are plenty on here.

[leftysixty]

Not long ago I ordered some spare parts for my CW40. When the parts got to me one piece was missing, it was listed on the invoice:(

I sent an email to Kahr customer service, got a return email the next day. It said sorry bout that, will fix.

I got the missing part about 3 days later. I sent a thank you message back to the CS rep that handled this for me:D

Very Good Service:amflag:

[dav99000]

I finally got someone at customer service to answer the phone today. They never returned my polite voice mail or email.The guy had difficulty reading the part # that I ordered which ended with BS (black slide) and kept insisting that I ordered unfinished stainless. He finally agreed to send me the black finish slide cover.
Yes, the gun shoots beautifully ,but I don't know if its enough to overcome poor customer service.

[dav99000]

I'm releaved to say Kahr corrected the problem by sending the rt part to me today. My pm45 is the best semi auto 45 I've ever owned. Had approx 10 including 1911's.My only point is a company should always answer the phone or at the very least return a call.
Thanks to all for your input.

[getsome]

Hello dav99000, Welcome to Kahrtalk...Glad you got the correct part and all is well with the sweet PM45....I will have to agree that Kahr needs to work on the customer front door problems they are going through but in their defense I think they will get it worked out...They are going through several issues now, a company move, a bad winter and the CM pistol return deal which they seem to be doing a good job of paying shipping and getting the pistols problems worked out and back to the owners in a decent amount of time....

I see the customer relations problems with lots of other companies now and it's a shame, either they move the call center to Kuclamunga and you can't understand them or they want you to do it yourself on the internet all done to save a few bucks in salaries to increase the bottom line....It stinks but it's just how things are now...

IMHO we should let Kahr get moved into their new facility and after a short time I think they will return to Kahr's normal self or at least I hope so because they make a great product and it would be a shame to write them off until we give them a chance to improve the situation....

[rrichne]

I had a problem with my new cm40 called customer service about it and waited on hold for less than 60 seconds literally, explained the problem to Ian and he gave me an RA and sent me a return label. Sent the gun in on the 28th of Feb they received it on the 3rd of March, called in on the 14th to check how it was doing again had to wait less than 60 seconds to talk to someone and they said they would check and get back to me. Received a call back from a gunsmith and he said it was done and would be shipping back on Monday the 17th so I called back on Monday and got a tracking number and received the gun back on the 19th, never had to wait more than 60 seconds to talk to someone and my calls were at different times of the day.
Bottom line I personally don't think they could have been more co-operative or responsive, also the rep I talked to mostly was Ian.
Great service I think!

[WLEEP]

Kahr has issued many exciting new guns in the last ten years or so and I think RRP hit the nail on the head. Growing pains. I know it's not easy dealing with a situation like this. Especially when we want and expect a new product to be perfect out of the box.


I bought a P9 in 2001, a CM last December and a CW380 a couple of months ago and all have been perfect. I guess I'm one of the lucky ones and I'm thankful.


I have over 10 handguns including Glock, Springfield, Smiths, and assorted others but the one I carry most is the CW380 (which continues to impress every time I go to the range) followed by the CM9 in elevated threat situations.


Try to stay cool and good luck.