Broken Follower

[railroader]

I bought a new CM9 last week. I took it out to range yesterday. The feed ramp of the barrel broke the front of the mag follower at about round 25. Other than that the gun ran great for 70 rounds. I could even slingshot the slide to load. So how will kahr handle this. Will they just send replacement followers as a band aid fix or will they correct the problem. Thanks, Mark.

[CJB]

call them and tell them you broke the follower

fix the barrel yourself if you have the skills if not send it to kahr

[RMac]

Same here, told Kahr about it, got this email from them:

On Tue, Mar 11, 2014 at 11:39 AM, <eoin.pryal@kahr.com (eoin.pryal@kahr.com)> wrote:
Good afternoon.

On this occasion we will be able to send out a new follower. Should any further followers break we would need to see the firearm return to the factory.

Have a good day from Kahr.

Eoin Pryal.
Kahr Arms.

Still waiting to receive anything from them.... Wish you better luck!

[railroader]

I'm could fix the ramp myself but I don't want to void the warranty. I'll try another follower but I think the fix will be reworking the ramp. As for shipping the gun back I hope they cover shipping as they should. I guess I will see.

[muggsy]

If they call for the gun request a prepaid mailing label. It's a know problem and they shouldn't balk at the request. If they do balk, ship it back through your local FFL to save money on shipping. Your FFL gets a better rate.

[carwash]

Just kindly request that they send you a shipping label to return it for a proper repair. It will continue to break followers, why postpone the inevitable.

Email Matt.McKeon@kahr.com

[jocko]

:behindsofa:normally kahr will insist tht at least two followers break before returing it. Not just one.

I can tellyou from experience that in my pMJ9 I broke one follower about 3 years ago and didn't really \know it was broken until I took the mag apart one day to clean it and out fell the broken peaces. anyway I had anutter follower in my parts box and installed it and have never broekn anutter fllower. I have over 32K+ rounds thorugh my PMJ9. For some strange reason it fgixed itself.

Many here will do their own feed ramp od, IMO I would suggest that if this is needed then bite the bullet d let kahr do it, that way it is covered underwarranty down the road also. It is never good when it happens to you but again ,,, it is what it is. It is not an epedemic as some think but it is a real PITIA when it happes to you.:behindsofa:

It wold be interesting is some inergetic soul would try to mod the follower front like the photos shwon on this forum of kahrs earlier metal followers. This could solve that broken follower thing to, as that is where the feed ramp is slamming into the follower. Worth a try.

[railroader]

Yesterday I put the barrel on the frame with slidestop installed. I slid a 2" long strip of notebook paper between the feed ramp and the mag follower. With the barrel to the rear I can make the feed ramp press against the follower so you can't pull the strip of paper out. That seems too close. I called kahr this morning and spoke with a guy with an english accent. I told him about the broken follower after 25 rounds. He said they would send a follower out. If it broke again they would need to see the gun. He didn't seem to be in a very good mood so I left it at that. Will see what happens.

[Baklash]

What's with this English accent guy? I keep hearing more and more that he is in a bad mood or has a bad attitude. Sounds like he should be in another department than customer service. He doesn't represent Kahr very well IMHO. He wouldn't make it very long working for me.

[Rubb]

What's with this English accent guy? I keep hearing more and more that he is in a bad mood or has a bad attitude. Sounds like he should be in another department than customer service. He doesn't represent Kahr very well IMHO. He wouldn't make it very long working for me.



I believe that's Ian.
I've spoken to him twice and he was more than pleasant both times.

[Bawanna]

I would not want a job in customer service in any firearm company. I imagine it's kind of a broken record having virtually the same conversation over and over all day long. Many times with customers who are already far beyond ticked off weather it's the companies fault of not.

Imagine even the best of days turn to crap by the end of the day.

I think I'd be good at it at least for a while since I kind of like to help folks but I suspect I'd burn out quickly.

[rrichne]

I have spoken to Ian 4 or 5 times always seemed nice enough just very business oriented but he has always followed thru with what he promised and if he didn't have an answer to my question he would find out and get back to me usually within a day.

[railroader]

Got my new follower in the mail yesterday so the wait wasn't long. I also shot another 150 rounds through the gun on sunday with a different mag. The follower in that mag got a little marked up in the front but no breakage. I will say this the gun runs great. It eats everything.

[Tilos]

Got my new follower in the mail yesterday so the wait wasn't long. I also shot another 150 rounds through the gun on sunday with a different mag. The follower in that mag got a little marked up in the front but no breakage. I will say this the gun runs great. It eats everything.
Soooooo.......
Did you remove some material from the follower where the mark is?? :behindsofa:

[mser]

What's with this English accent guy? I keep hearing more and more that he is in a bad mood or has a bad attitude. Sounds like he should be in another department than customer service. He doesn't represent Kahr very well IMHO. He wouldn't make it very long working for me.

Pretty sure the "English" guy is Eoin. I dealt with him a few times in the past. He was always polite and professional in e-mail and phone contact. Which is more than I can say for the two different representatives I contacted this week regarding a broken follower.

Not to defend, but I echo Bawanna's comment. I'm sure it can get monotonous.

http://kahrtalk.com/images/tigra/misc/progress.gif

[jocko]

I would not want a job in customer service in any firearm company. I imagine it's kind of a broken record having virtually the same conversation over and over all day long. Many times with customers who are already far beyond ticked off weather it's the companies fault of not.

Imagine even the best of days turn to crap by the end of the day.

I think I'd be good at it at least for a while since I kind of like to help folks but I suspect I'd burn out quickly.

stick to making rips. ur good at that, u would suck as a CS person:Amflag2:

[Rubb]

Hey Jocko...you missed the G-spot again!

[Bawanna]

Old goat!

[jocko]

Hey Jocko...you missed the G-spot again!

is not on my keyboard. Just sayin:Amflag2:

[jocko]

Hey Jocko...you missed the G-spot again!

its the truth:blah::blah:

[mser]

You guys crack me up.:D


I was searching through the KahrTalk archives and found a never before published photograph of Bawanna and Jocko discussing the virtues of Bawannas lack of customer service skills and Jockos inability to type a coherent post. You guys decide which is which.

[jocko]

the stupid ooking one is the colonel. I can tellu that much. Just sayin

[railroader]

Well for an update my CM9 broke another follower. Kahr sent me a label so I shipped it back yesterday. When they get this straightened out I will be thrilled. I will keep you posted.

[100percent]

I have painted my mag followers on the front with a silver marking pen. My gun and mags are about 10 years old and has smalll cracks in the plastic mag followers around the slide hold back metal pin.

The followers show light contact which is easily visible on the silver marked follower.

[garyb]

Seems like it would be less expensive and better for their customers to do a little better QA on the follower issue BEFORE the guns leave the factory. Broken follower, broken follower, broken follower, ........ I'd get tired of hearing the same complaints from customers all day and get a little irritated too. Every time I read "broken follower", I can't help but feel for that customer and think how unnecessary the issue is. Great gun, great company, but come on ....

[Ken_K]

Is this mainly affecting newer CM9's?

[codegeek]

Is this mainly affecting newer CM9's?

Kahr claims the problem has been addressed in newer CM9s.

Sent from my SM-P600 using Tapatalk

[100percent]

Isn't that one of the most common complaints.
Maybe cutting the ramp back a 1/16" of an inch. The bullet hits the ramp a 3/16" above the bottom of the ramp.

My PM40 hits the follower but after 10 years, the followers still work. These are great guns with some problems.
Good post Garyb


Seems like it would be less expensive and better for their customers to do a little better QA on the follower issue BEFORE the guns leave the factory. Broken follower, broken follower, broken follower, ........ I'd get tired of hearing the same complaints from customers all day and get a little irritated too. Every time I read "broken follower", I can't help but feel for that customer and think how unnecessary the issue is. Great gun, great company, but come on ....

[Ken_K]

Kahr claims the problem has been addressed in newer CM9s.

Sent from my SM-P600 using Tapatalk

My CM9 is a little over two years old, is this something I should look out for on mine?

[Rubb]

My CM9 is a little over two years old, is this something I should look out for on mine?



If you have enough rounds down range that you trust it...don't worry about it.

[jocko]

what Rubb says is right. If it is right now, that is allyou can hope for. for no gun made can guarantee u the next trigger pull will not produce a CLICK. U live life to the fullest and accept what is. Just sayin

[Rubb]

what Rubb says is right. If it is right now, that is allyou can hope for. for no gun made can guarantee u the next trigger pull will not produce a CLICK. U live life to the fullest and accept what is. Just sayin



First time for everything....I'll give Rubb the computer back now.


Signed....wife

[C0untZer0]

My CM9 arrived with a broken follower - a piece was knocked out of the front of it. So in a way it has been modified. There is a good amount of space where the hole is - it's not like the ramp is going to contact the spring.


So in a way, my follower has been modified.


I have put 100 rounds through it with no failure to feed, no FTE, or anything. The slide didn't lock back on an empty mag, but I think my thumb was pushing down on the slide stop lever.


When I get my new follower I'll put some paint on it to see if it is getting wacked. I'd rather cut away the follower than send it back to Kahr.

[MattG]

I bought a CW45 a few months ago. The pistol is very accurate and the size weight is right. It would just continually FTF.

I did the break as recommended, 200 rounds and on up to about 400 rounds with FTF on nearly every magazine.

I fired another couple hundred rounds with the same problem. I then changed the recoil spring to no avail. I polished the ramp and chamber....no help. I tried numerous brands and types of ammo, all told, about 700 rounds.

I called Kahr and they told me to send it in FedEx over night. That cost me $74.00. After 3 weeks the pistol came back with the note: Action Taken: JW REWORKED SLIDE LUBED AND TESTED GOOD.

I emailed Kahr and asked them exactly what they did to my pistol. The said the stripper lug was too large and they beveled the end of it. Sure enough, they beveled off about 1/16 of an inch at about a 45 degree angle at the end of the lug.

The pistol so far after the repair has functioned perfectly with several types and brands of ammo (200 rounds total, WWB, Remington ball ammo, Blazzer, Fiocchi, Winchester ranger t-series, Remington economy type JHP and PMC 185 gn JHP).

The problem is, I spent as much money trying to get this pistol to work as I paid for it in the first place. This is unacceptable. Kahr needs to give a crap about their reputation and customer service. My pistol should have never left the factory as it was. They also should have at the very least apologized for all my time, effort and expense for a gun they f-cked up. It would have been good for them to have paid for my shipping too.

It will be awhile (if ever) that I can trust this pistol to be a carry gun. While its working good now, I just don't have the confidence in it. I will Carry my Glock even though it is a little bigger.

I won't buy another Kahr just because of the shity, lackadaisical attitude in the manufacturing and the customer service.


The Gun smith did a great job on the repair though.

[happypuppy]

Sometimes things just don't work right out of the box. I have had a bodyguard 380 have the laser screw back out and lock up the side. They fixed it

I had a Remington 660 that could fire if you could lock the chamber with too much force and was recalled

I have had a xds recalled and take over 2 months to get it back

I have had the most problems with glocks. My gen 4 kept throwing brass in my face on 2 guns. A 19 and 23 they never fixed it right do I sold them off. It had stove pipe issues in the 23

I am not a Kahr apologist. It should work. But it's a mechanical device and sometimes they don't.

I don't see why kahr seems to always seems to get singled out. They are really well made pistols. They are small and the recoil spring needs to be broken in with 200 rounds. Don't people test firearms that way anyhow? I do. I run a few hundred rounds through them all to just get the feel of it.

"It is foolish and wrong to mourn the men who died. Rather we should thank God that such men lived." -G.S. Patton

[100percent]

MattG, I remember sending in a Taurus (with a 'lifetime' guarantee) back. They wanted me to send it in overnight. I choked at the price and sent it regular. After 6 weeks I got it back and it didn't get fixed.

I traded on a used Kahr.

Just because they say that you have to send it a certain way, it is still your nickel.