Return shipping under warranty?

[ammodave]

My new CW 380 consistently fails to feed with a variety of ammunition. I contacted Kahr and (after a weeks delay) they provided me a return authorization number but no shipping label. Return thru FedEx or UPS will cost me about 20% of the original cost of the pistol with no guarantee they'll get it right the first time.

[Bawanna]

Shipping cost is not officially part of the warranty. Generally they will send a shipping label if you ask for one and they figure it is indeed a warranty issue.

If they do not provide one I would have your local dealer ship it for you. They can ship a hand gun for much less than you can. Different rules for dealers.

I wish you good luck and a gun that behaves perfectly upon it's return.

[kerby9mm]

Nobody should buy something new with a warranty & have to spend money to get it fixed because it malfunctions. I had good experiences with kahrs warranty but that was more than 2 years ago. I spent nothing to get it fixed. As I have been reading for a while now things have changed especially with the cheap ones. It sounds like the limited warranty is not good for the consumer but a tricky selling gimmick for the maker.

[Bawanna]

I wholeheartedly disagree.

If in fact the issue with the gun is a warranty issue, Kahr will take care of it free of charge. Shipping is usually covered but it is not listed as part of the warranty.

If it's not a warranty issue in many cases they fix it free of charge anyway.

Many of the guns sent back for warranty work fire perfectly without issue.

Ammo, operator error, reloads, you name it.

I don't know for fact but I'm sure if they offered shipping cost as part of the warranty a lot of guns would be sent back that didn't need to be.

Some folk just thrive on free stuff, but sadly nothing is free, somebody has to pay.

[Longitude Zero]

I say pay to ship it back and if turns out it IS Kahr's fault they should pay. The owner should only pay if they cannot duplicate the error. If a sight flies off and they expect me to pay don't be surprised if I show up with it and dot somebodies eye.

[cloud]

I would call kahr back up and ask them to email you a shipping label .

[gb6491]

I say pay to ship it back and if turns out it IS Kahr's fault they should pay. The owner should only pay if they cannot duplicate the error. If a sight flies off and they expect me to pay don't be surprised if I show up with it and dot somebodies eye.
S&W did something like this (and I totally agree with it). Their return process is pretty painless and they do a shipping label. I sent a pawn shop purchase back to them this way. After determining the repair wasn't covered under warranty (again, I agree with them), they sent me a letter asking if I wanted to pay for the repair or not. They also told me what my return shipping costs would be.
Regards,
Greg

[Pointblank]

Kahr emailed me a shipping label. Since I own a computer, they assumed I probably owned a "printer". I printed a label, opened a free account with FedEx and they picked the pistol up at my house, no charge. I was given a tracking number and it was shipped overnight and delivered to Kahr.

[muggsy]

My new CW 380 consistently fails to feed with a variety of ammunition. I contacted Kahr and (after a weeks delay) they provided me a return authorization number but no shipping label. Return thru FedEx or UPS will cost me about 20% of the original cost of the pistol with no guarantee they'll get it right the first time.

What the manufacturer is liable for under warranty can vary from state to state. Check your own state laws to find your answer.

[ammodave]

Update: After some serious groveling on my part, they emailed me a shipping label. I've got several other 380s but I really like this little Kahr. I'll give them one chance to fix it before I give up on it.

[jocko]

I wholeheartedly disagree.

If in fact the issue with the gun is a warranty issue, Kahr will take care of it free of charge. Shipping is usually covered but it is not listed as part of the warranty.

If it's not a warranty issue in many cases they fix it free of charge anyway.

Many of the guns sent back for warranty work fire perfectly without issue.

Ammo, operator error, reloads, you name it.

I don't know for fact but I'm sure if they offered shipping cost as part of the warranty a lot of guns would be sent back that didn't need to be.

Some folk just thrive on free stuff, but sadly nothing is free, somebody has to pay.

to that the high shipping costs that is certainly not any of kahrs doings. Fed X ad UPS is bilking the gun owner for they kow they can get away with it. Best thing if no prepaid is sent is to ask a FFL dealer to send it back for you. If u bought it from a local dealer, then he should and would take care of sending it back for you.

I have sent back over he years alot of broken high speed hole punches. and never a question asked..:Amflag2:

[marshal kane]

Update: After some serious groveling on my part, they emailed me a shipping label. . . .
IME, you made a smart move. Occasionally, I have sent handguns back to the manufacturer to have things repaired long after the warranty period. The cost comes to around $50+ because the shippers will only ship overnight air. Kahr picking up the tab for shipping is an indication that they are serious about customer service.

[Bawanna]

That's one good reason to take care of your local gunshop. They can ship the pistol to Kahr for you much cheaper than you can yourself. Different rules apply to FFL holders.

[mitchell4198]

I wish you luck. Mine came back worse than when I sent it in for repair.

[ammodave]

I wish you luck. Mine came back worse than when I sent it in for repair.
I like the little 380 but they'll only get one chance to make it right. If it's still unreliable after I get it back it'll go to GB.

[kerby9mm]

I have been into guns for over 4 decades & never knew that so many guns from so many makers have so many problems until I started reading forums. I now read all I can find on whatever gun I am considering purchasing & hope I get a good one. The makers warranty & their history of how they handle shipping costs plays a big part in my decision. Personally I would give it 2 trys if I like the gun & it doesn't cost me anything but that's your call.

[ammodave]

I've bought 4 new semi-autos in the last 12 mos (LCP, CW380, Shield, and a Sig P290RS). Except for the Kahr, all functioned perfectly out of the box with no need for a 200rd break-in. I can understand an occasional dud slipping by the final quality control but if they can't fix it the first time (after I perform THEIR final quality control check for them) they're not really trying very hard.

[muggsy]

I wholeheartedly disagree.

If in fact the issue with the gun is a warranty issue, Kahr will take care of it free of charge. Shipping is usually covered but it is not listed as part of the warranty.

If it's not a warranty issue in many cases they fix it free of charge anyway.

Many of the guns sent back for warranty work fire perfectly without issue.

Ammo, operator error, reloads, you name it.

I don't know for fact but I'm sure if they offered shipping cost as part of the warranty a lot of guns would be sent back that didn't need to be.

Some folk just thrive on free stuff, but sadly nothing is free, somebody has to pay.

Spoken like a true conservative. :)

[muggsy]

I've never heard anyone complain about a gun that was working properly. In fact you usually hear nothing from them at all. People are quick to criticize and slow to praise. No gun, not even a Glock, is immune to fails. I'm damn near perfect, but I still use the spell checker on my computer. I have all the patience in the world for children, but no patience what-so-ever for adults who act like children. You won't know if Kahr can fix the problem with your gun until you send it in. A wise man reads the contract before he signs it.

[2tango2]

Glad I found this thread. I posted under tech about my trigger bar making a click noise when pull the trigger...and yes not the trigger click lol

I emailed Kahr and Ian said it would be a warranty repair and to send it in. Since it is a warranty issue I asked if I could get a prepaid label.

Waiting to hear back from him. I will say their CS is pretty prompt with email.

I live like 45 minutes from Kahr...wish I could just drop it off lol


Sent from my iPad using Tapatalk

[2tango2]

As soon as I praise their CS I don't hear a peep from them regarding a prepaid label lol. Hope maybe he had to run it by someone and didn't forget about me!

[topgun1953]

Check your email for it. You can send a reminder to eoin.pryal@kahr.com I think that is his direct email.

[2tango2]

Check your email for it. You can send a reminder to eoin.pryal@kahr.com I think that is his direct email.
I will see if Ian sends it today. I don't recognize the name in the email address you sent. Is he someone who works in the same department as Ian?

[topgun1953]

I a actually thought it was a funky way of spelling his name!?

[Photoman]

I'm willing to take my chances on a $300 gun. If it "craps out" and I have to send it back on my dime, I'm all right with that. Now... if it were a $1000 gun, I would expect the maker to pay the shipping.

p.s. I have shipped a few guns by FedEx and it never cost more than $30. You don't have to ship them overnight. You just have to ship them air.

[2tango2]

I a actually thought it was a funky way of spelling his name!?
Unless it is a different guy his name isn't spelled anything like that lol

I sent a followup email just now asking if I'd be able to get a prepaid label. I'm thinking maybe after a holiday weekend they were pretty busy catching up.

[2tango2]

Ok he replied that the way warranty works is you pay to ship it to them and they pay return shipping

[DavidR]

Ok he replied that the way warranty works is you pay to ship it to them and they pay return shipping

How old is your Kahr? Their warranty policy seems to be inconsistent - some get paid shipping, some don't.

[2tango2]

I think it is about 3 years old or so.....yes seems like some get it and others dont

[spud]

Ok he replied that the way warranty works is you pay to ship it to them and they pay return shipping

If you look at the back of your owners manual (if you still have it), it lists what the warranty is. There are words to the effect that you contact them they give you an RMA and a prepaid label for shipping. I can't find anything stating that they only pay one way shipping. I know when I had an issue they paid shipping both ways, as they should. Now if after they had the gun and decided it wasn't covered I assume that they would charge for the repair.

[2tango2]

I have a couple of manuals...I'll take a look. He referred me to a section of the website that states what to do for service or repair.....doesn't specifically say warranty...hmmmm


Sent from my iPad using Tapatalk

[2tango2]

I just looked at the online manual and couldn't find anything in there especially in the warranty section about a prepaid label. It all points to you shipping it on your dome and they pick up the tab on the back end shipping


One thing that Ian didn't mention was a sales receipt. I have no idea where mine is......it says to include a copy of it with the RMA number....has anyone else sent in their Kahr for warranty work without the receipt? I'd hate to send it and then have it held hostage until a receipt is furnished


Sent from my iPad using Tapatalk

[spud]

I have a couple of manuals...I'll take a look. He referred me to a section of the website that states what to do for service or repair.....doesn't specifically say warranty...hmmmm


Sent from my iPad using Tapatalk

Look at this Kahr owners manual https://www.kahr.com/PDF/kahrmanual.pdf
On the last page, last paragraph of the manual it spells out what should happen. I would ask to speak to someone else at Kahr if they want you to pay for shipping on warranty work. This assumes that they haven't changed their warranty.

[2tango2]

Our posts crossed.....I looked at it and not seeing where they say that they will cover the initial shipping...maybe I'm missing it


Sent from my iPad using Tapatalk

[Bawanna]

Shipping is not included in the warranty. Generally they will provide one if it's a sure thing warranty repair.
But it is their option and not part of the warranty itself.

I'd persist and ask for a prepaid label but if not, I'd have your local shop send it in for you. They can ship much cheaper than a private person can.

[2tango2]

Shipping to 45 minutes away from me by overnight priority is crazy.....30 bucks? Maybe I'll approach the LGS where I bought it to see if they can send it. I know all they need to do is replace the trigger bar....




Sent from my iPad using Tapatalk

[Bawanna]

Have you confirmed that they won't let you just drop it off. I've not heard of anyone living that close before.

I know in our state I've recently found that we can ship guns person to person within the state.
I have to look that up again and confirm, hard to even believe. Might be worth checking that possibility for you too. Doubt it but maybe so.

[2tango2]

Here in New England everything is an hours drive lol. I live in NH but Worcester is only 35-45 minutes away.

They make it known that they will not accept any drop offs according to the website. Even if I could I can't bring a gun into MA legally afaik.


I wish I trusted my skills better. I'd just buy the damn trigger bar and install it myself


Sent from my iPad using Tapatalk

[spud]

Shipping is not included in the warranty. Generally they will provide one if it's a sure thing warranty repair.
But it is their option and not part of the warranty itself.

I'd persist and ask for a prepaid label but if not, I'd have your local shop send it in for you. They can ship much cheaper than a private person can.

The last paragraph of my warranty states:

Should repair be required for this firearm, go to Kahr website for the "Return Authorization" request form (https://www.kahr.com/kahr-rma.asp), or call the Kahr Arms Customer Service Dept. at Tel: (508) 795-3919 or Fax: (508) 795-7046 and request a "Return Authorization" Number. Provide full details of the defect or malfunction, date of purchase and dealer from whom the firearm was purchased. Then, send the unloaded pistol, prepaid via UPS AIR or FEDEX OVERNIGHT, with a copy of the sales receipt and "Return Authorization" Number to:

I have bolded the prepaid verbage, to me this states that they will pay. I'm not a lawyer obviously and am wrong more often then I am right. Seems sorta clear to me though.

[MarkB1]

The last paragraph of my warranty states:

Should repair be required for this firearm, go to Kahr website for the "Return Authorization" request form (https://www.kahr.com/kahr-rma.asp), or call the Kahr Arms Customer Service Dept. at Tel: (508) 795-3919 or Fax: (508) 795-7046 and request a "Return Authorization" Number. Provide full details of the defect or malfunction, date of purchase and dealer from whom the firearm was purchased. Then, send the unloaded pistol, prepaid via UPS AIR or FEDEX OVERNIGHT, with a copy of the sales receipt and "Return Authorization" Number to:

I have bolded the prepaid verbage, to me this states that they will pay. I'm not a lawyer obviously and am wrong more often then I am right. Seems sorta clear to me though.

It could mean that you pay for shipping to Kahr and not send it collect.

[Bawanna]

Prepaid means you pay. Mark is correct. But again always ask. Quite often they will send a label.

I've never heard of not having a receipt to be an issue before either. Never been mentioned far as I know. They certainly won't hold your gun hostage. Worst case scenario would be it's not warranty. Do you want to pay for repair or have your guns sent back as is.

I've never replaced a trigger bar on a Kahr. Wish I could give you a good answer on that. I think in your case I'd try cleaning up the bar in place. I think this was mentioned before. With the access cover off you can see most of it. A little burr hitting the spring could be an easy fix.

[shlike]

I've been following this thread with interest, because I'm faced with sending back my new CW45 which has the short rails/not engaging slide/binding when pinching frame and slide together. I'm really conflicted about this as the gun has functioned perfectly since I took it out of the box (200+ rounds). If I have to pay for shipping I'm inclined to keep it and use it as-is. If I can get a prepaid return label from Kahr I will send it in. I will keep the board posted.

[Bawanna]

Should be a slam dunk prepaid label. I sent you a PM.

That's a defect they will address.

[spud]

Prepaid means you pay. Mark is correct. But again always ask. Quite often they will send a label.

I've never heard of not having a receipt to be an issue before either. Never been mentioned far as I know. They certainly won't hold your gun hostage. Worst case scenario would be it's not warranty. Do you want to pay for repair or have your guns sent back as is.

I've never replaced a trigger bar on a Kahr. Wish I could give you a good answer on that. I think in your case I'd try cleaning up the bar in place. I think this was mentioned before. With the access cover off you can see most of it. A little burr hitting the spring could be an easy fix.

I will agree to disagree with you. I mean think about this, everytime someone says they will send you a prepaid lable for shipping to send an item back you DO NOT pay for the shipping. There are many posts on this board were people have sent guns back to Kahr for warranty work multiple times. I doubt that these folks are paying shipping costs to get warranty work done. I know that personally, when I sent my Kahr back I was emailed a prepaid shipping lable and did not pay shipping. It makes no sense that the language in the warranty states that the item will be sent back prepaid, then have the customer pay for shipping. I could be wrong about this, but I don't think I am.

[Bawanna]

If Kahr sends a label they are paying the shipping. The warranty says to ship the gun back prepaid. Pay in advance on your end. You pay.

Your terminology is spot on but the context is off.

Send us your gun for repair prepaid. We're not gonna pay, you pay.

We need a 3rd party mediator to sort this out. Anybody?

[2tango2]

I don't mean to turn this into a tech session but while I have an audience take a look at these pics and see if I have a case for asking for a prepaid label

It really isn't a burr or anything that looks like it can be polished out...the bottom of the trigger spring hook looks like it is sitting on a part of the bar that looks like it is just before it transitions to a different bar surface. Right when you pull the trigger it sort of catches and causes the click

The first pic is with no pressure on trigger. The 2nd 2 show the difference in surface area

Do you think any amount of sanding or polishing would address this?

http://img.tapatalk.com/d/14/07/10/8a2e9ady.jpg

http://img.tapatalk.com/d/14/07/10/ygyparyh.jpg

http://img.tapatalk.com/d/14/07/10/uvu3esa3.jpg


I wonder if sending these pics to Kahr would help?

[BEARDOG]

2tango2 I have just had to do some trigger bar and spring tweeking on my CM45.

On your Kahr is the spring hook when viewed from the top, looking down the mag well, in line with the raised molded rails that the mag rides on?

[BEARDOG]

If you have some room to bend the top of the spring slightly to the rear, but still keep the hook remaining in line with the molded rail, you may be able to avoid having the hook ride over the edge that is causing the clicking/catching sound.

Also I would stone the bottom of the bar where the spring rides, and break the corner/edges too then polish (I just used well worn crocus cloth on mine)

If you bend the bottom leg of the spring up a little you can reduce some pressure on the bar and that will also effect the way it feels and sounds.

Also applying some grease to the bar/spring will help smooth out the travel as well.

[2tango2]

2tango2 I have just had to do some trigger bar and spring tweeking on my CM45.

On your Kahr is the spring hook when viewed from the top, looking down the mag well, in line with the raised molded rails that the mag rides on?
Yes it is

[2tango2]

I did bend the spring a bit to the rear before and I thought I was the bees knees as it solved the issue.

Until the first time I pulled the trigger with ammo and the spring slipped off the back of the trigger bar...doh. That ended that range session pretty quickly

I'm a novice when it comes to polishing, sanding etc....the only Arkansas stones I've seen around are much too thick to fit. (stone was suggested to me )

Suggestions on what to use and where I could get such suggestions?

[BEARDOG]

The stones I use are an assortment of small round, flat, and triangle stones I accumulated through all the years of working in factories as a industrial machine maintenance mechanic. I have not had to find any to buy myself, but Brownells surely would have some small smooth stones. Amazon maybe ?

[Bawanna]

Crocus cloth or 400 or wet or dry sandpaper backed on a popsicle stick would clean that up in short order. Some scotchbrite pad or one of them pointed tip polishing tips on a dremel would make it even better.

A small stone would make the process a little faster but even sandpaper shouldn't take long.

Granted it would be 100x easier if you took the trigger bar out but I've never done so and heard it's tricky getting back in.

[BEARDOG]

Yes Col B. to the rescue! he should be able get all that at any Hardware store. And will work just as well.

Here is a place to look for stones too.
http://www.grainger.com/category/abrasive-sharpening-stones/abrasives/ecatalog/N-ha6

[2tango2]

Thank you gents! I appreciate the advice :)

[shlike]

I've been following this thread with interest, because I'm faced with sending back my new CW45 which has the short rails/not engaging slide/binding when pinching frame and slide together. I'm really conflicted about this as the gun has functioned perfectly since I took it out of the box (200+ rounds). If I have to pay for shipping I'm inclined to keep it and use it as-is. If I can get a prepaid return label from Kahr I will send it in. I will keep the board posted.

I just spoke to Ian at Kahr. I described my short-rail issue. He immediately gave me a RA # AND said he was sending me a prepaid shipping label. He offered it; I didn't have to ask. He was very polite and helpful. Being offered a prepaid return label could be because it is a known manufacturing defect, and not something that could be construed as shooter error in any way, but that's just a guess on my part.

[Bawanna]

And a very sound guess I might add. I think your actually spot on.

[2tango2]

Glad they are taking care of you. Yep if it is a known defect it sounds like they with step up to the plate with a label. In my case it sounds like they are playing it cautious


I took 400 and 600 sandpaper to it tonight and it got somewhat better.. I think the spring moved a tiny bit to the left do it doesnt catch in that divot anymore. I'm not sure if I'll ever be able to smooth it totally out though. I got the click to stop but it was making a little bit of a rubbing noise. I sanded some more and that seems to have cut that noise down. Now it only slightly groans when releasing the trigger for a reset.

Not sure what else to do as I did polish that bar for a bit

[Bawanna]

A little dab of grease can't hurt if you haven't done so already.

[Captrigney]

I just spoke to Ian at Kahr. I described my short-rail issue. He immediately gave me a RA # AND said he was sending me a prepaid shipping label. He offered it; I didn't have to ask. He was very polite and helpful. Being offered a prepaid return label could be because it is a known manufacturing defect, and not something that could be construed as shooter error in any way, but that's just a guess on my part.

Sent for an RMA online and received it from Ian with pre-paid FedEx return shipping label. Didn't have to ask.

[2tango2]

I think for the CW45 they are very aware of the issue...hence the no questions asked. Good deal for you!


Sent from my iPad using Tapatalk

[muggsy]

Update: After some serious groveling on my part, they emailed me a shipping label. I've got several other 380s but I really like this little Kahr. I'll give them one chance to fix it before I give up on it.

While I hate to admit this, Mrs Muggsy wasn't very satisfied after our first sexual encounter. She didn't give up on me though and in fact made me keep at it until I got it right. She has never regretted that decision and neither have I. :)

[jocko]

While I hate to admit this, Mrs Muggsy wasn't very satisfied after our first sexual encounter. She didn't give up on me though and in fact made me keep at it until I got it right. She has never regretted that decision and neither have I. :)

thatsnot what she tells me. Just sayin

[getsome]

While I hate to admit this, Mrs Muggsy wasn't very satisfied after our first sexual encounter. She didn't give up on me though and in fact made me keep at it until I got it right. She has never regretted that decision and neither have I. :)

Me neither, more like "Too little too soon"