View Full Version : Why do we hate sending a gun for repair?
You see all over any firearms forum on the internet....
I hope I don't have to send it in.
I really don't want to send it in.
I'd do anything to avoid sending it in....
And people DO try to do anything to avoid sending in gun for repair.
They'll happily leave the gun with the smithy down the road for two months, as he fiddles, and pokes and gets parts.
But send in a gun to the manufacturer, with maybe two or three weeks turn around? No way. Not happening, avoid at all costs. Danger, Danger Will Robinson.
Why is that?
I'm thinkin... I've got... I don't really know how many guns here. Fifty to sixty, someplace in that league. And I don't wanna send anything in either, so it can't be the "I'll be without my gun!" train of thought.
And it ain't a new Obummer thing neither. The never send it in idea has been fully infused into the gene pool since as long as I can remember, or at least since the 1960's when I started pushin lead down a barrel.
Somebody enlighten me on this... please.
TheTman
01-23-2016, 04:41 PM
I think people just hate trusting packages to UPS or whatever, as sometimes things disappear. If the gun is at the local gun smiths, at least they know for sure where it is. That's the way I feel about it anyway.
JohnR
01-23-2016, 05:11 PM
I hate to be without it for an unknown period of time.
I don't trust them to fix it the first time.
I hate the regulations on mailing guns.
It costs a fortune to legally mail a gun to a repair center without an FFL (more than the repair costs).
I don't trust the shippers 100%.
It's frustrating to have a gun built wrong.
We want instant gratification.
rowdy115
01-23-2016, 05:15 PM
I had to send my CM9 back to Kahr for a trigger failing to reset on its own. Fixed and back to me in 3 weeks or so. No cost to me. Good customer service! I just carried something else while it was away. It sucks when a gun breaks but its not the end of the world. I'll probably never have another problem with the gun. Just one of those things. I have had a Glock and Smith break over the years too so it can happen to anything...
b4uqzme
01-23-2016, 05:33 PM
I'd rather just fiddle with it myself...even at the risk of messing it up. But I did send a gun back to Para once and it was a great experience. Funny tho. I took it to my gunsmith who sent it to the factory. :o Good thing my smith is smarter than I.
muggsy
01-23-2016, 05:36 PM
I don't suffer from this syndrome so I can't be of much help. Have you guys who think this way ever considered seeing a shrink? :) I sent my P380 back to Kahr and they replaced the frame. I sent a shotgun back to browning and they replaced the safety. I sent a K-38 back to S&W and they replaced the barrel. I didn't feel a thing.
b4uqzme
01-23-2016, 05:38 PM
No shrinks please. Obuttforbrains will take away my firearms.
Barth
01-23-2016, 05:39 PM
I've only had to send one gun back for repairs.
No problem doing it.
Got a newer flawless replacement gun at no cost to me.
Isn't that nice?:cool:
Scarywoody
01-23-2016, 05:48 PM
I just hate having something defective beyond my ability to fix. I bought a new Ruger LCR. The ejector didn't seat correctly. It tended to twist. Ruger took care of it and got it back to me in 3 days. Kahr takes 3 weeks? Either really slow or too many Kahr's coming back.
jeepster09
01-23-2016, 05:49 PM
I think people just hate trusting packages to UPS or whatever, as sometimes things disappear. If the gun is at the local gun smiths, at least they know for sure where it is. That's the way I feel about it anyway.
Agreed...the hassle of shipping! Also the hassle of getting back no better than when you sent it. Have you ever talked to Taurus customer service? TOTAL INEPT...the 2 different people I talked to years ago could hardly speak English. I kept repeating that I was having problem with magazine and they shipped me a "magazine" back with gun about Taurus....a magazine you read! They may have good techs but they have complete morons on the phone. Now a days I just fix it my self or take it to Ahlman's gun smiths.
b4uqzme
01-23-2016, 05:50 PM
...Or Ruger is a boatload bigger. :D
jeepster09
01-23-2016, 05:56 PM
I'd rather just fiddle with it myself...even at the risk of messing it up. But I did send a gun back to Para once and it was a great experience. Funny tho. I took it to my gunsmith who sent it to the factory. :o Good thing my smith is smarter than I.
You don't want to deal with the NEW PARA....the old Para was great! Not since they sold out...
I just hate having something defective beyond my ability to fix. I bought a new Ruger LCR. The ejector didn't seat correctly. It tended to twist. Ruger took care of it and got it back to me in 3 days. Kahr takes 3 weeks? Either really slow or too many Kahr's coming back.
Apples to oranges... Kahr can ship do a Ruger ejector in two days, and Ruger takes THREE MONTHS for a Kahr repair. Just sayin'
b4uqzme
01-23-2016, 06:20 PM
You don't want to deal with the NEW PARA....the old Para was great! Not since they sold out...
It was actually during the transition to remington. I figure I got lucky.
marshal kane
01-24-2016, 07:58 AM
I think when you fix it yourself you've found the problem, tested the fix, and know it's working. When you take it to your smith, he's found the problem, fixed and tested it, and can tell you what he did when you pickup your gun. When you send it to the manufacturer, it comes back with a receipt that says: rmv/rpl 106347 adj 106345 prts $98.25 lbr $60.00.
ripley16
01-24-2016, 08:35 AM
Why do we hate sending a gun for repair?
* It's an expensive and annoying process.
* It means the gun broke, not a comforting thought.
* Separation anxiety... I miss my babies.
Bobshouse
01-24-2016, 08:40 AM
Why? Because we do not trust anyone to do their job properly. We trust ourselves fully, but from childhood to adult we are always warned about strangers, so we end up not trusting them. If you would like further consultation, therapy, or your gun fixed, please call my nurse at the number provided in our yellow page directory listing for an appointment. You do trust me, right?
berettabone
01-24-2016, 09:56 AM
Because it's a PITA.
SlowBurn
01-24-2016, 10:35 AM
Because it's a PITA.
At best. Not at all convenient. Lot of moving parts.
TRDutch
01-24-2016, 11:43 AM
In the last 3 years:
Uberti 10 shot 22 single action sent back twice
Sig P238 sent back once
S&W 22 Auto,fixed Gun Smith
S&W 380 Bodyguard sent back 3 times
CZ 12 guage 712 auto loader sent back (waiting)
Colt M4 Carbine, worked out with Gun Smith
Kahr CW45,worked out with Gun Smith
These were all new in box guns bought from 4 different dealers
My Point?
They don't make 'em like they used to and I will not own a gun I don't Trust.
PS The gun I trust the most?
Kahr PM9 (over 1500 rounds never a hiccup)
TheTman
01-24-2016, 11:47 AM
Why should a person see a shrink because they know UPS loses packages sometimes? And not really liking to send a gun through them?. Stuff does get lost. It's rare, but it happens. Plus it is a PITA, here we have to take it down to the Main UPS facility, the others won't accept guns. So add in a half hour drive to the UPS office, then back. At least you can insure it so it's covered if they do lose it.
muggsy
01-24-2016, 12:34 PM
After reading these posts I've come to the conclusion that some of you people are nucking futs. A few of you may even need to see a shrink. I've ordered hundreds of items from the internet. UPS, Fed-X and the USPS have never lost one of my packages. Not one! I've heard people complain that Kahr only offers a 5 year warranty and then these same people balk at sending a gun back to Kahr for warranty work. Unbelievable! Kahr has repaired guns that have been out of warranty for second owners at no charge. How can it get any better than that? My gun jammed once during the break-in period, so I can never trust my life it again. WTF! Lets get real here people. This is muggsy that yer talkin' to. :)
berettabone
01-24-2016, 12:53 PM
I was involved in shipping in one capacity or another, for most of my life. I used most all of the major shippers at one time or another. I know many people, including my FFL guy, who refuses to use UPS in any way shape or form. He's had many issues with them. I had to use UPS a lot, and I used to prefer mail over UPS. Lately, the U.S. mail has lost a $600 check of ours, delivered a credit card payment sent out on Dec.2, on Dec. 12th, and delivered our mail to the neighbor's house at least 5 or 6 times. The local postmen have ear phones on at all times, and I question their ability to read language and numbers, considering their heritage. They all screw up, they all lose stuff. It's a crap shoot.............some of us are lucky, some not. A few years back, they caught a UPS unloader stealing firearms off of the trucks at night. He never thought to think that they may have cameras. These are the people that move your goods.
yqtszhj
01-24-2016, 12:55 PM
Here's my answer. I hate trusting anyone else to do things because I know most persons are average. There are better than average and less than average but there is an average.
I have above average expectations on everything so if I can't count on whoever is doing work on my stuff (guns, cars, etc...) to be above average and get it right the first time I'd rather do it myself. If its not fixed first time I get irritated.
I'm still trying to figure out how to give myself a heart bypass if I need one because that may not allow for a 2nd chance. :confused:
And yes I'm anal.
berettabone
01-24-2016, 12:58 PM
I've never thought it to be ridiculous to expect people to do things correctly the first time. Unfortunately, and apparently, it could be too much to expect these days.........................................:o
diablo53
01-25-2016, 12:03 PM
Because of posts like this>> http://www.kahrtalk.com/showthread.php?25071-Has-anyone-had-a-botched-repair-job-from-Kahr-service
Bawanna
01-25-2016, 12:20 PM
Still in the end, even though it took two trips you got a new serviceable gun.
Whoever fixed it the first time must have been one of those below average but Kahr made it right.
I don't see how that would be any different with any product, be it gun, car or washing machine.
Some repairs such as this one are slam dunks, something messed up from the get go, often times the issue isn't nearly as clear or obvious.
The vast majority of guns sent in for repair they find nothing wrong. This is one reason why Kahr is sometimes reluctant to prepay returns.
It's been suggested that they refund the shipping if they find a legitimate issue, seems like that would be fair.
But also it's been suggested that Kahr can ship much cheaper than the private person, so send a prepaid label and then billing if there's no issue would also seem fair, but you know how that will go over with the owner.
Have to pay all that shipping for nothing. The saga continues.
diablo53
01-25-2016, 12:31 PM
Still in the end, even though it took two trips you got a new serviceable gun.
Whoever fixed it the first time must have been one of those below average but Kahr made it right.
I don't see how that would be any different with any product, be it gun, car or washing machine.
Some repairs such as this one are slam dunks, something messed up from the get go, often times the issue isn't nearly as clear or obvious.
The vast majority of guns sent in for repair they find nothing wrong. This is one reason why Kahr is sometimes reluctant to prepay returns.
It's been suggested that they refund the shipping if they find a legitimate issue, seems like that would be fair.
But also it's been suggested that Kahr can ship much cheaper than the private person, so send a prepaid label and then billing if there's no issue would also seem fair, but you know how that will go over with the owner.
Have to pay all that shipping for nothing. The saga continues.
No one WANTS to start an ordeal when needing service. I would have preferred to have my original gun repaired (neatly) and sent back. But reading posts like mine could create pause for someone considering sending a gun in for service. That was the point of my post, not to rehash old news.
Bawanna
01-25-2016, 12:38 PM
No one WANTS to start an ordeal when needing service. I would have preferred to have my original gun repaired (neatly) and sent back. But reading posts like mine could create pause for someone considering sending a gun in for service. That was the point of my post, not to rehash old news.
Totally understood and I didn't mean to make it sound like you shouldn't be more than a little upset. I would be too for sure.
OldFatGuy
01-25-2016, 12:50 PM
What if the zombiepocolypse starts and your gun is in the mail? I'll fix it myself, thank you, or I'll buy another one.
I am more likely to run out of ammo than firearms.
What if the zombiepocolypse starts and your gun is in the mail? I'll fix it myself, thank you, or I'll buy another one.
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