kefefs
01-20-2017, 04:23 PM
So my brother got a CW380 recently and has been having some problems with the reset. It only has ~250 rounds through it, but the trigger has a couple times failed to reset. During dry fire, this will happen 100% of the time if upward pressure is put on the slide while racking it.
I disassembled the pistol and compared it to my CW380, and noticed a couple things immediately. The first was that the little disconnector bump on my brother's has a flat top to it and looks like it's been ground down, where mine is rounded. I also noticed that, in the top forward edge of the disconnector relief in his slide, is a burr that juts out into where the disconnector rides. I'm no expert but I figured these things could be related. I'm presuming this burr has, over time, damaged the disconnector so that it doesn't always positively reset the trigger.
I called up Kahr last week and the man I talked to was very polite. I explained the issue, he said they'd take a look at it and sent me a prepaid shipping label. I wrote down the RMA and a description of the problem, including what I had noticed about the disconnector and burr, and packaged it with the pistol as requested.
Today I got the pistol back and it still has the exact same issue. The burr is still there and the trigger bar is still damaged. The work sheet for the repair says, "INSPECTED BY AT, REPLACED STRIKER, UPDATED REAR EXTRACTOR PIN, POLISHED EXTRACTOR, TESTED OK". That's all well and good but there was never a problem with the extractor, and the reset issue is almost definitely related to the disconnector.
On the worksheet I noticed that, under "Problem Reported" is simply, "FTRESET 1 K386". I'm presuming this is a service code for a common issue related to the reset? So was everything I said and wrote about the disconnector and burr not even relayed to the armorer in charge of fixing my pistol? It seems they just brushed it off as another known reset issue related to the extractor and striker and gave it to an armorer for a standard once-over. There is no mention of anything I had told them.
I tried getting them on the phone today but kept being redirected to the answering machine, so I left a message. From what I've been told about CS, I should call them again Monday instead of relying on them to call me back.
Overall I'm not impressed. After the rather pleasant exchange with them on the phone a week ago I had expected this to go better than when I had to call Magnum Research's customer service department, but no dice.
Any advice here? I know sending a gun to Kahr and having it come back with the same problems isn't uncommon. My brother's pretty annoyed and just wants to sell the pistol. Is it worth continuing to send the CW380 back and forth with Kahr until they fix it? Any estimation as to how many trips that will take?
I disassembled the pistol and compared it to my CW380, and noticed a couple things immediately. The first was that the little disconnector bump on my brother's has a flat top to it and looks like it's been ground down, where mine is rounded. I also noticed that, in the top forward edge of the disconnector relief in his slide, is a burr that juts out into where the disconnector rides. I'm no expert but I figured these things could be related. I'm presuming this burr has, over time, damaged the disconnector so that it doesn't always positively reset the trigger.
I called up Kahr last week and the man I talked to was very polite. I explained the issue, he said they'd take a look at it and sent me a prepaid shipping label. I wrote down the RMA and a description of the problem, including what I had noticed about the disconnector and burr, and packaged it with the pistol as requested.
Today I got the pistol back and it still has the exact same issue. The burr is still there and the trigger bar is still damaged. The work sheet for the repair says, "INSPECTED BY AT, REPLACED STRIKER, UPDATED REAR EXTRACTOR PIN, POLISHED EXTRACTOR, TESTED OK". That's all well and good but there was never a problem with the extractor, and the reset issue is almost definitely related to the disconnector.
On the worksheet I noticed that, under "Problem Reported" is simply, "FTRESET 1 K386". I'm presuming this is a service code for a common issue related to the reset? So was everything I said and wrote about the disconnector and burr not even relayed to the armorer in charge of fixing my pistol? It seems they just brushed it off as another known reset issue related to the extractor and striker and gave it to an armorer for a standard once-over. There is no mention of anything I had told them.
I tried getting them on the phone today but kept being redirected to the answering machine, so I left a message. From what I've been told about CS, I should call them again Monday instead of relying on them to call me back.
Overall I'm not impressed. After the rather pleasant exchange with them on the phone a week ago I had expected this to go better than when I had to call Magnum Research's customer service department, but no dice.
Any advice here? I know sending a gun to Kahr and having it come back with the same problems isn't uncommon. My brother's pretty annoyed and just wants to sell the pistol. Is it worth continuing to send the CW380 back and forth with Kahr until they fix it? Any estimation as to how many trips that will take?