Kahr customer service is a bust.

[Eflow_75]

Hello all, first post here. I purchased a new K40 three weeks ago. Haven't fired it yet though. This is because I followed the directions to the letter, that came with the gun. I couldnt get the slide stop pin out so I used a punch and snapped the pin like a carrot. Fml. So, I got online ordered the right replacement, but it was the wrong part. I called Kahr, have sent multiple emails and conversations to get the correct pin. They sent me 2 wrong slide stops and now I have a .45 caliber barrel coming in the mail. Not sure why, they have stopped communication with me. Wtf is wrong with this company???

[jodyisaacs]

By now you know Kahr firearms are built to very tight tolerances. When new, they can be difficult to disassemble as reassemble. Once fully broken in, they come apart like butter. As far as customer service, I can't speak on that, as I have never had to contact them about any of my Kahrs.

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[Bawanna]

Everything is shut down today at Kahr. Guess the snow and cold is pretty bad back there.

We'll help get this sorted out. Not sure where all the miscommunication is coming from.

[topgun1953]

Uh oh...don’t start a rumor about a .45 cal barrel for a K 40. The forum will go bonkers!! 😳😳 On the other hand, I’m certain you’ll get things straightened out.

[Mike_usn_ret]

I have had one problem with my CM9....trigger would not reset. Called Kahr, spoke to a CSR and got a label, sent the gun to Kahr, got it repaired, they sent it back and there was no problem at all. Well actually there is more...they were more than understanding and patient with my numerous e mails to ask question after questions of what was wrong, any other problems I should look for, when will I get it back...etc. Trust me...MY report and dealing with Kahr is the norm...unfortunately for you, yours is a one in a million disaster. Hang in there man, you will be glad you did once you get the K40 back and broken in.

[68Firebird]

I'm no expert, and my Kahr is a CM9 rather than a K40, but I'm going to try to help since as far as I know they are all constructed similarly. First, are you aware that you're not taking out a "pin," but the entire slide lock? I'm not sure how you would align the marks on the slide and frame, and then use a punch with two hands to drive out the part. I also don't understand how you could exert enough force on the part to break it since it is almost entirely within the frame with little exposed area to flex.

Do you currently have the original slide lock completely out of the gun? What is it about the replacement parts that you think is incorrect?

The fact that you have had the gun three weeks and Kahr has already sent you three shipments in an attempt to correct your problem sounds like they are responding quickly to your requests. As stated above, there is some serious miscommunication going on. How much experience do you have with pistols?

I'm not challenging you, just trying to get to the root problem here. Let us know more details.

[kenemoore]

Hello all, first post here. I purchased a new K40 three weeks ago. Haven't fired it yet though. This is because I followed the directions to the letter, that came with the gun. I couldnt get the slide stop pin out so I used a punch and snapped the pin like a carrot. Fml. So, I got online ordered the right replacement, but it was the wrong part. I called Kahr, have sent multiple emails and conversations to get the correct pin. They sent me 2 wrong slide stops and now I have a .45 caliber barrel coming in the mail. Not sure why, they have stopped communication with me. Wtf is wrong with this company???

Watch how it's done.
https://www.youtube.com/watch?v=0mqG-uCqyXM

[CPTKILLER]

Stay on their case!!!!!

[JD950]

I have had only limited contact with kahr support, but that experience was much better than you describe. Not doubting you....just adding a data point. Would it be possible for you to post a picture of the broken part and perhaps the parts they sent? That might help sort things out here.

I am at a loss to figure out how tapping or pushing on the slide stop to remove it could cause it to snap, unless it was simply a defective part. Even then, if it snapped apart like a caarrot that would suggest some sort of lateral pressure, whcih should not be part of removal or reinstallation. I also cannot understand why Kahr could not figure out the part you need. I wonder if perhaps there is a communication error here? I assume by slide stop pin you mean the slide stop itself, right? Or were you removing something else like the retaining pin for the slide stop spring?

Worst case, you might need to send the gun back to kahr and they will fix it, but I am hoping people here can help you get this sorted.

[Burnett]

I'm wondering if he used a small punch and tried to pry the slide lock out from the under the thumb release.

[JD950]

I'm wondering if he used a small punch and tried to pry the slide lock out from the under the thumb release.

I have seen it suggested somewhere that one use a screwdriver tip or similar to pry out the slide stop, but I have never thought that sounded ideal. On those guns where my finger can't push it far enough, I will apply pressure with some sort of hard, but non-marring object like a toothbrush handle or screwdriver handle while or small delrin rod, of course keeping slide properly aligned.

[Bawanna]

Exactly JD. I just use a soft face hammer or whatever is handy. Align it, give it a little tap, once it pops loose a tiny bit your home free.

It's easy, it's fast and your not scratching up your gun with a pry bar.

[jodyisaacs]

Agreed agreed agreed... Same here.

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[JD950]

I find just using the plastic handle of a small screwdriver, cleaning brush or old toothbrush or some delrin cleaning tools I have works fine. Instead of tapping I just push the stop out like one would do with a finger. I keep something suitable in range bags and cleaning boxes; sometimes they are useful for other pistols with tightly fitted slide stops as well. Frankly, a popsicle stick or a bic pen will usually do the trick as well.

[Bawanna]

Agreed. It doesn't take much.

[AJBert]

I'm curious to see when the OP stops in and tells us the rest of the story?

[Bawanna]

I suspect it's a hit and run and he won't be back. Hope I'm wrong but .....well I was wrong once before, I think it was 1968, no....1967.

[ripley16]

On those guns where my finger can't push it far enough, I will apply pressure with some sort of hard, but non-marring object like a toothbrush handle or screwdriver handle while or small delrin rod, of course keeping slide properly aligned.

I use the base of a magazine to push the pin of my K9, after lining up the slide in the takedown position of course. The pin can be tight. Mine has never "lossened up" however.

[JimBianchi]

Ya, I just tap mine with a screwdriver handle. My old MK9 was very stiff, but it got easy after a little bit.

[JD950]

I get frustrated when someone posts a problem and I take the time to try to help and it turns out they just wanted to make a statement. They should at least say "I am just coming here to complain and won't be reading your responses" or something like that. Oh well, I hope he figures out how he broke his gun and gets it fixed.

[sharpetop]

I get frustrated when someone posts a problem and I take the time to try to help and it turns out they just wanted to make a statement. They should at least say "I am just coming here to complain and won't be reading your responses" or something like that. Oh well, I hope he figures out how he broke his gun and gets it fixed.

If he doesn't get it fixed, I hope he offers to sell it cheap!

[jodyisaacs]

If he doesn't get it fixed, I hope he offers to sell it cheap!DIBS...LOL

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[Eflow_75]

Well, I finally got this resolved. LOVE. LOVE the gun. Evidently there was a design change and the pin that was being sold on the website was different than the pin that I broke. Took awhile, but Kahr customer service actually did okay in the end. I just needed to rant, I suppose. I tried to purchase a t40 as they are going, going... My rapist retailer wanted too much $$ for it though. So, I just bought a used one, should be here Friday. I have not read completely through the thread, but intend to now. Thanks for your responses...

[Eflow_75]

I can remove the slide lock pin very easily with my fingers, I just had not lined up the slide correctly. I swear the directions are incorrect that came with the gun. I read all the forums and got the impression on a new K40 the pin is "tricky" sometimes. So I whacked it and snapola, RATS. Honestly, I ran 500 rounds through the gun so far without one problem, flawless performance. I am now hooked.

[Eflow_75]

According to the instructions, I was to line up the second larger cutout with the pin. So, I stuck a dowel in the chamber, lined up the cutout exactly with the pin, flipped the gun over and whacked it with a punch. Snapped like a carrot. The outside of the slide lock was still caught on the slide, so I broke the pin where it attaches to the finger part of the slide stop. Not sure on terminology. I tried everything else before resorting to the Flintstone method. Lesson learned. Thanks for your reply.

[68Firebird]

Well, I finally got this resolved. LOVE. LOVE the gun. Evidently there was a design change and the pin that was being sold on the website was different than the pin that I broke. Took awhile, but Kahr customer service actually did okay in the end. I just needed to rant, I suppose. I tried to purchase a t40 as they are going, going... My rapist retailer wanted too much $$ for it though. So, I just bought a used one, should be here Friday. I have not read completely through the thread, but intend to now. Thanks for your responses...

Glad you got I worked out, and thanks for coming back to let us know.

[DavidR]

Another “glad it worked out” from me.

[JD950]

According to the instructions, I was to line up the second larger cutout with the pin. So, I stuck a dowel in the chamber, lined up the cutout exactly with the pin, flipped the gun over and whacked it with a punch. Snapped like a carrot. The outside of the slide lock was still caught on the slide, so I broke the pin where it attaches to the finger part of the slide stop. Not sure on terminology. I tried everything else before resorting to the Flintstone method. Lesson learned. Thanks for your reply.

Interesting. By "broke like a carrot" I envisioned something different. For future reference, I would suggest using firm pressure with a hard, but non-marring object, once the slide is lined up right. Some guns will become easier and not require a tool to help, others will always remain tight, in my experience.

On the used T40, I suggest you consider replacing the recoil spring before shooting much and if the gun does not look well-broken-in, then lube it pretty well for a while. I almost always replace recoil springs on used semi autos I buy, since I have no idea how many rounds have been through the gun before.