customer service

[dilson123]

just got my new pm9, i was always used to 3 dot sites so i tried to contact kahr about having some trijicon or meprolight sights installed. i made two phone calls on hold both times for 10 min with no answer, left a voice message with call back number, also sent e-mail. 3 days later i have received no response of any kind. is this what i can expect from kahr? i own springfield armory have never had any trouble talking to someone who could answer my question both on the phone and e-mail, same with ruger. i don't want to be critical but i hope i don't have any issues that need to have warranty work done as i fear i may never get through. as i said is this kahr customer service normal? thanks

[Bawanna]

Definitely not normal. I don't do the telephone but the few occasions where I sent an email I got a response pretty quickly.

[az4783054]

I had the same frustrating experience trying to contact KAHR about new springs for a used P9 late last year. It didn't used to be so difficult. It might be the time of day or day of the week, or maybe they lack personnel, but I finally gave up to try subsequent days. I received no returned calls, no returned e-mails and very tired of listening to their automated voice telling me to hold on. If you wait long enough as I did, you eventually get rerouted and advised to leave a voice mail, then disconnected from que. That happened several times.

On the opposite end of the spectrum, their tech (Ion) department answered very quickly when I just recently called about new MEPROLIGHT night sights for my P40.

Read my chronicle post #11 on this thread...
http://kahrtalk.com/showthread.php?t=4588&page=2

[MikeyKahr]

I don't think it's normal dilson123. I've found e-mail usually gets a very quick response at Kahr, haven't tried the phone route yet.

[kpm9]

Go to their web site and it explains exactly what you need to do to get them to install night sights. It doesn't require a phone call at all.

http://www.kahr.com/faq.asp#q1

Send 80.00 for sights (meps), 40.00 for labor and 25.00 for return shipping to (145.00) along with slide to:

K.A.I.
130 Goddard Memorial Drive
Worcester, MA 01603
Attn: Service Dept.

[dilson123]

i had other questions for them that were not answered on the web site. to each his own but if you don't give me the courtesy of a response i will spend my money some where else. i am too old to waste my time with people who do not want my business, understand i am not mad, there are plenty of reputable smiths in my area who will be happy to do the work, want the business, will return my calls or e-mails, and i will save the cost of shipping. i guess i was just concerned that if i actually needed them for some warranty work is this their m.o.. thanks for the responses.