I think I'm done w/ Kahr customer NO service

[jeffe007]

This has been more than annoying. A week ago this past Thursday, I sent Kahr a brand new fired once, cracked magazine for my cm9. I emailed them this past Friday and was told that Kahr had "just received" it. I sent it FedEx 3day. Whatever. So, Yesterday I am told that they still havent "looked" at it and were sorry for my inconvenience. Sorry for my inconvenience is right!! I have NO mag for my pistol an thus no pistol! It's my only weapon as well. I told ten this. I am comparing this type of cust service to S&W. Had this been S&W rather than Kahr, I'd have received my mag last week. That my friends is the difference twix an old big historic maker rather than a smaller less equipped manufacturer. Also, they are having a MASSIVE return problem with the p380. It shows menthat A: they need to hire a he'll of allot more people AND fire their engineers and hire new ones as well as QC employees. This is bad looking and really will kill repeat buyer sales. Just MHO.

[jocko]

ur unhappy, peddle the gun when you get the magazine and buy a smith, great company, they make nice guns, ur never gonna be happy with a kahr it is very evident. we all want todays servicve YESTERDAY but sometimes itjust doesn't happen, coming on here and ventingt to us, who cannot do you one bit of good, IMO proves nadda.. If they just got the maazine, then damn give them a couple days to get you one out, I am very sure the person in receiving does not go tothe magazine bin and just grab u a new magazine and resend it to yoyu, loike you think maybe they should. there are controls in placed that heaven forbid, take alittle more time to get what seems simple to us. I understand ur not being hapyt with a new gun doing what it did, so be just truthful wilth you and not acting brash, just peddle it whenyou get the new magazine. Lots of great other guns out there, no one is welding you to kahrs, go for it.

[wyntrout]

This is a good example of "saving money" and not having spare magazines. See what happens when you have only one... and one carry weapon. You don't have to be rich to have two or three magazines(minimal to me) so that you will have a spare... at least one. You could have dropped it and broken it with the same results.

You're pretty impatient, intolerant, and unfair with Kahr Customer Service over ONE magazine.

Wynn:yo:

[Ressom]

It's a $30 magazine... no need to stress out so much. Go buy another and when Kahr sends you a replacement then you'll have a spare.

[garyb]

I hear ya, but we ordered a S&W spare mag for my wife and it took them 3 months to get it to us.....backordered. Fortunately we had a working mag, but realized we'd need a spare anyway. The moral of the story is it that all companies have delays, backorders, problems, etc... Doesn't mean they are a bad company....S&W or Kahr. Your issue did not change the opinion most of us have about Kahr nor S&W. Both are great companies. It is just how the stars alaign sometimes. As consumers we need to be prepared in advance as much as humanly possible for such dark cloud events. Hope you get your mag back sooner rather than later and realize you should have already ordered a spare. Mags break too. Best wishes.

[jeepster09]

Customer service is as good as the person answering the phone. Unfortunately ALL COMPANIES have people who may not be the best at any one day. Have some patience.

[JimC]

Many of you won't want to hear this but let's face it...Kahr Arms has a BIG problem with their mags for the PM9 and CMP pistols. They need to get together with whomever the outside vendor is that they use to make their mags and get this problem straightened out. These problems can not be good for business.

I don't own any other Kahr pistols so I don't read any of the other forums here except those that pertain to my PM9 or similar related topics. I don't know if there are problems with the mags for the other Kahr models and don't care either. ;)

I took my PM9 to the range yesterday for the third time and fired 204 rds. thru it. I used a new replacement 6-rd. mag covered under warranty for one of the two that I had split during my initial range session w/the PM9.
Guess what? You bet...the follower broke after the first 12 rounds thru it.

Two out of five mags split on the maiden voyage for my PM9. This is a 40% failure rate with brand new mags. NOT good by a long shot. :mad:

I e-mailed Kahr CS as soon as I got home and asked in a polite manner that the follower be replaced. In less than a couple of hours, I received a return e-mail letting me know that they were sending me three (3) new followers, just in case. :D

I will not or can not criticize Kahr Arms CS but I sure as Hell will criticize their mags.

I had a conversation with a fellow shooter at my gun club yesterday after the mag failed. When he saw that the pistol was a Kahr, his first comment was, "you couldn't give me a @!#$%&* Kahr". They have too many problems! :eek:

I did not completely agree or disagree with him and told him that my PM9 has functioned 100% except for the mag problems. His comment, "well then, it isn't 100%, is it"?



http://img.photobucket.com/albums/v226/KobraCarry/Miscellaneous/IMG_0098.jpg

[jocko]

ur friend is half right, no excuse for busted magazsine followers, just none that I can think of. A busted follower might as well in that exact moment be a broken striker pin, THE GUJ IS DISABLED. that is such a clean break to, looking at that follower why not fill that gap in on both sides of where the spring rides to give that front and back part of the follower some good support.. That would have to have some merits, course what the hell do WE know, we only shoot them..

I had one follower break on my PM9 and it was in the front portion, in 32K rounds. Never an issue since, but I have a spare on hand to.

[jeffe007]

Okay the. Here tough guys, this ain't the first issue with this gun. The can spring broke the day I bought it. I was only venting. But I y'all want to be blind and follow obediently to a company that obvious has serious issues thene be my guest. I gave them the benefit of the doubt when the gunbi spent over $400 on broke before using it.

G-d willing nothing will happen to me or my family until I get the mag. What would u say then if something happened to me or my family and I couldnt repel it v/c I had no gun? An if any of you "rich" boys think I'm being cheap somehow by not immediately running out and buying another mag, your crazy. I dont gave the money. Personal finances are what they are. Not all of us can be blessed. For that I'm sorry. I didn't mean to come across as a **** or whatever- I am very irritated and just frustrated with the overall speed of things I just want it to work.

[Longitude Zero]

That follower looks like it failed along a mold line and or where it changed in size. jocko it is probably an economy of material issue. No big cost deal on one mag but when you are making thousands upon thousands of them the additional material can add up and especially in the cost area.

Sometimes companies can be penny wise and pound foolish. As to the op it is a lack of planning to only have one magazine. I would never CCW if I did not have at least 6 mags for the gun. I have at least that many mags for each and every magazine loaded weapon I have.

Mags are the week point in any self loader. I consider mags expendable and do not get my panties in a bunch if one craps out. I throw it away and get another one. Pretty simple actually.

Patience is an acquired virtue.

[wyntrout]

Throw away??? That's spare parts... check out the cost for those pieces!

Wynn:D

[Longitude Zero]

wyntrout I keep the follower, spring, and butt plate. But if the mag body is dinged it is supremely misguided/miserly/cheap minded to attempt to repair it, it is just not worth it to me. My life and the lives of my loved ones is astronomically more valuable to me than the cheap price to replace a mag. In self defense situations cost is the last factor I consider.

[jeffe007]

Well Kahr just emailed back. Apparently they told me wrong earlier and apologised profusely. I am happier now as the mag's in route as of yesterday. The part that made me quite irritated was that the magazine just sat at Kahr for about 5-6 days before they realised what was going on. Had I not wrote an email it would prolly still be there waiting! It should be here by Thursday. Hope it don't break again!

[Longitude Zero]

Hope it don't break again!

Us too. The solution is multiple mags. My CCW kit includes two (2) spare mags. You never know how big the problem might be. Better to have them and not need them than to need them and not have them.

[sierrajb]

jeffe007,
For what it's worth, hang in there. Kahrs are NOT perfect, but then what gun made by human hands IS perfect? I'm a newbie to Kahrs and was given a PM9 as a gift from a good friend (better friend, now!) All the bad press I've read has been offset by the good press and the reality of holding that PM9 in my hand, and trusting it to help defend my family. I spent a couple of hours studying my 3 magazines (measuring, disassembling, polishing) and found ALL THREE feed flawlessly and fall freely when I hit the button. I know it's a matter of time before something goes wrong, but if I'm wise I'll be the first to catch it. Until then, I'm going to enjoy my Kahr and thank the Lord for my trusty Ruger SP101 revolver at the same time.

[JimBianchi]

Mags break. I have owned Berretta, Taurus, GLOCK, XD, Ruger, Browning, and Kahr semi autos and for each and everyone I have had at least 4 mags. I have had a G30 mag fail, one Taurus TP-58 mag ($40!!) fail and a Browning Buckmark mag fail me.

I after a short attempt to fix them, I ended up throwing each of the bad mags out and pressing on.

Mags fail. It happens. Buy extras and press on.

[JimC]

Hope it don't break again!

I wouldn't count on it but I do wish you the best w/the new mag. :)

[JimC]

jeffe007,
For what it's worth, hang in there. Kahrs are NOT perfect, but then what gun made by human hands IS perfect? I'm a newbie to Kahrs and was given a PM9 as a gift from a good friend (better friend, now!) All the bad press I've read has been offset by the good press and the reality of holding that PM9 in my hand, and trusting it to help defend my family. I spent a couple of hours studying my 3 magazines (measuring, disassembling, polishing) and found ALL THREE feed flawlessly and fall freely when I hit the button. I know it's a matter of time before something goes wrong, but if I'm wise I'll be the first to catch it. Until then, I'm going to enjoy my Kahr and thank the Lord for my trusty Ruger SP101 revolver at the same time.

I don't think you will have a problem w/your PM9, it seems to be the CM9 pistol that have more problems than the PM9.

Mags for the two...that's another story. ;)

[JimC]

Mags break. I have owned Berretta, Taurus, GLOCK, XD, Ruger, Browning, and Kahr semi autos and for each and everyone I have had at least 4 mags. I have had a G30 mag fail, one Taurus TP-58 mag ($40!!) fail and a Browning Buckmark mag fail me.

I after a short attempt to fix them, I ended up throwing each of the bad mags out and pressing on.

Mags fail. It happens. Buy extras and press on.

All of this is just fine and dandy if the failure happens on the range.
Should a failure occur during a real life situation, that could ruin your day. :(

FWIW, I have 1911 mags that are most likely older than many posters here. They have seen thousands upon thousands of rounds being used in more than one 1911 pistol. They have been rebuilt a few times but NEVER have they cracked.

Kahr Arms has a mag quality problem and they need to address that problem.

[wyntrout]

I keep saying, if you have a problem, email Kahr CS... with pictures, and politeness! It's hard copy and not erroneously written down or lost along the way.

I'm not saying not to call... but they are busy and then are jotting down stuff or just saying something off the top of their heads... maybe incorrectly.

Wynn:)

[TucsonMTB]

Well Kahr just emailed back . . . It should be here by Thursday.
Please allow me to suggest that you call Kahr when your replacement magazine arrives. Thank them for the replacement and ask if they could possibly send you a spare follower at no cost.

If you explain how important the pistol is to you and your family's well being they should agree. Remind them too that there is a depression going on and that not everyone can justify the cost of a spare magazine. They will probably understand and mail you a spare follower quickly. :)

[wyntrout]

The pistol CAN cause magazine failure, but that's rare. Unfortunately, my PM45 turned into a magazine destroyer on one range trip... damaging 5 out of 6 mags inside 171 rounds. I had to quit early because of the failures. Kahr DUPLICATED that and replaced all 6 of my mags and had to give me a new frame. They really tested every other option, but the new frame was the only thing that stopped the mag destruction.

Wynn:)

[wyntrout]

Here's the link and pictures of my PM45:

http://kahrtalk.com/showthread.php?t=2952&highlight=PM45+magazines+cracked&page=3

Wynn:)

[jocko]

i have always felt this magazine failure could be gun reltated. as to why the frame is the cause, I would realy like to know why but your frame being replaced IMO is something like Mosquite repellant. If you spray it on and you don't get bite, #1,, did it work. #2 or was their no mosquites around even. oNE REALLY CAN'T SAY, Either way YOU DO NOT CARE

[O'Dell]

This has been more than annoying. A week ago this past Thursday, I sent Kahr a brand new fired once, cracked magazine for my cm9. I emailed them this past Friday and was told that Kahr had "just received" it. I sent it FedEx 3day. Whatever. So, Yesterday I am told that they still havent "looked" at it and were sorry for my inconvenience. Sorry for my inconvenience is right!! I have NO mag for my pistol an thus no pistol! It's my only weapon as well. I told ten this. I am comparing this type of cust service to S&W. Had this been S&W rather than Kahr, I'd have received my mag last week. That my friends is the difference twix an old big historic maker rather than a smaller less equipped manufacturer. Also, they are having a MASSIVE return problem with the p380. It shows menthat A: they need to hire a he'll of allot more people AND fire their engineers and hire new ones as well as QC employees. This is bad looking and really will kill repeat buyer sales. Just MHO.

I'm sorry about your problem with Kahr mags. From this and other posts, I think it's obvious that Kahr has a problem with their supplier. I suppose I've been fortunate, but I've never had a mag problem, or any other problem for that matter, with my five Kahrs. I'm sure it will be made right, but it should have already been done. Keep the pressure on them.

I will relate something that happen to me with a $1000 Kimber five or six weeks ago. For some reason [cost??] Kimber only supplies one mag with their pistols. I bought a spare standard Kimber mag when I bought the gun. Neither of the Kimber mags would go completely into battery on the first round of a full mag. I happened to have two Wilson mags that I had ordered for my STI on hand and they worked fine. Kimber offered to have me sent the pistol back, but would do nothing about the mags. I was a bit miffed that I had to spend $70 extra on such an expensive gun.

[wayneo1]

Look it I have put my foot in my mouth so many times I have footprints on my tongue. Thanks for letting us know that Khar made it right. :)

[Rainman48314]

Okay the. Here tough guys, this ain't the first issue with this gun. The can spring broke the day I bought it. I was only venting. But I y'all want to be blind and follow obediently to a company that obvious has serious issues thene be my guest. I gave them the benefit of the doubt when the gunbi spent over $400 on broke before using it.

G-d willing nothing will happen to me or my family until I get the mag. What would u say then if something happened to me or my family and I couldnt repel it v/c I had no gun? An if any of you "rich" boys think I'm being cheap somehow by not immediately running out and buying another mag, your crazy. I dont gave the money. Personal finances are what they are. Not all of us can be blessed. For that I'm sorry. I didn't mean to come across as a **** or whatever- I am very irritated and just frustrated with the overall speed of things I just want it to work.I have a PM9 with three mags. I can loan you one and send it overnight at my expense, just PM me your address. Return it when you no longer need it.

EDIT: I see I was too late and you're all set. As soon as finances allow, buy a spare. Good luck.

[jeepster09]

i have always felt this magazine failure could be gun reltated. as to why the frame is the cause, I would realy like to know why but your frame being replaced IMO is something like Mosquite repellant. If you spray it on and you don't get bite, #1,, did it work. #2 or was their no mosquites around even. oNE REALLY CAN'T SAY, Either way YOU DO NOT CARE

Is this like those deer whistles guys put on their cycles and cars:yo:

[jeepster09]

Customer service is as good as the person answering the phone. Unfortunately ALL COMPANIES have people who may not be the best at any one day. Have some patience.

Like I said earlier.....everyone has an off day; perhaps you over reacted a bit. No one is perfect, I give them kudo's for stepping up. Now you should go out and buy some spare mags in an effort to be prepared.

[jocko]

Is this like those deer whistles guys put on their cycles and cars:yo:

goodcomparison

[jfsjr66]

I have to say Jeffe007 is kinda right I have had some of the same problems with Kahr service and sales. They don't seem to care that you spent a pretty penny for thier weapon and it doesn't work. They don't care it's costing a fortune to break it in before you can trust it. Every time I get someone on the phone they act like you bothering them. When and only when you ask for a supervisor they are nice. That being said I try not to get so angry, it does no good. I have a MK9 and a P380 and both shoot great. The MK9 is one of the best weapons I have ever shot.

Just my 2cents I'm not taking sides I'm saying I just understand Jeffe007 frustrations.

[Bawanna]

It is indeed still America but you do sound racist. Please ease up a bit. We've already had one other thread over the line for religion bias, I got a reprimand the other day for using the term towel head so it must be a no no and is to be avoided.

Ease up some.

[jocko]

sorry about that, probalby right, I pulled it. I pulled it because I have a hard time EASING UP on some of this stuff..

[melissa5]

What about sheet head? :boink: Just kidding!

I was so mad at Sears the other day when I was trying to get an appt. to get my exercise bike repaired. First I had to go through an automated dialog and tell them what dept I wanted. Then I got another voice automated dialog to tell that dept. what I wanted. The stupid machine would not recognize exercise bike or exercise equipment. So, I started yelling about a blankety-blank operator. That worked, but I got someone that had a very heavy accent. I was about to tell him to transfer me to someone who could speak English when he decided that he needed to transfer me. Finally, I got someone who could communicate in southern redneck English. I am so sick of "dial 1 for English".

[Ressom]

Buy two... $30 each/shipped:

http://www.ivanhoeoutlet.com/shop/index.php?action=item&id=75&prevaction=category&previd=13&prevstart=0

[jocko]

What about sheet head? :boink: Just kidding!

I was so mad at Sears the other day when I was trying to get an appt. to get my exercise bike repaired. First I had to go through an automated dialog and tell them what dept I wanted. Then I got another voice automated dialog to tell that dept. what I wanted. The stupid machine would not recognize exercise bike or exercise equipment. So, I started yelling about a blankety-blank operator. That worked, but I got someone that had a very heavy accent. I was about to tell him to transfer me to someone who could speak English when he decided that he needed to transfer me. Finally, I got someone who could communicate in southern redneck English. I am so sick of "dial 1 for English".

now cool it, don't be a racist like ol jocko, who is Italian by decent but has been called dago, wop, hunkie.. . The happiest day of my grand mothers life was when she took her oath of citizen ship IN AMERICAN ENGLISH. I understandI thinkI also crossed the line earlier to and I do apologize for that, but you see if we say anything about any other race(other than our own) that is not what they want to hear, THEN WE ARE RACISTS. Many understand Mellissa trying to talk to a CW person who doesnt understand u and u don't understand them. but its ur fault to, u need to speak their language, it is simple as that.:israel:

I better quit for the night, as aI am starting to get pissed again.

[melissa5]

now cool it, don't be a racist like ol jocko, who is Italian by decent but has been called dago, wop, hunkie.. . The happiest day of my grand mothers life was when she took her oath of citizen ship IN AMERICAN ENGLISH. I understandI thinkI also crossed the line earlier to and I do apologize for that, but you see if we say anything about any other race(other than our own) that is not what they want to hear, THEN WE ARE RACISTS. Many understand Mellissa trying to talk to a CW person who doesnt understand u and u don't understand them. but its ur fault to, u need to speak their language, it is simple as that.:israel:

I better quit for the night, as aI am starting to get pissed again.

I do speak their language....no habla Espanol...said in my very best southern redneck accent. :p

[Bawanna]

I think the OP has had his say and heard some good input from the rest of us. I think that all that needs to be said has been said and I haven't shut down a thread in months. So this one has run it's course.

A little Aud Lang Syne and vios con dios, I know I messed up the spelling but I couldn't find it in my Jocko book of word spelling.