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JimC
09-14-2011, 02:41 PM
As I mentioned earlier in another thread, a follower in one of my mags for my PM9 broke this past Monday after only 12 rds. being fired thru what was/is a warranty replacement mag from Kahr. :eek:

I e-mailed Kahr CS and included a pic of the broken follower and asked for a replacement follower. I received a response less than 2 hrs. later that I was to receive three followers "just in case".

The followers arrived just a short time ago via FedEx.

I consider this to be outstanding CS. :D

Bill K
09-14-2011, 02:44 PM
It certainly is refreshing to hear good about Kahr's CS.

JimC
09-14-2011, 02:47 PM
It certainly is refreshing to hear good about Kahr's CS.

That is exactly why I posted what I did. ;)
Normally I wouldn't have.

OldLincoln
09-14-2011, 02:49 PM
Perhaps Jocko had a little talk with them.

hoghunter
09-14-2011, 02:54 PM
Please don't distract the Kahr CS team from fixing my CM9. It needs their full attention! Kidding- I am glad to see they were that responsive.
Going into my third week now without my CM9. I contacted *** at Kahr and he said it was still in the repair queue. Today is my birthday and I was hoping to get a present from Kahr (CM9) but no luck.

JimC
09-14-2011, 02:57 PM
Perhaps Jocko had a little talk with them.

I do my own talking.
I also sent my contact CS person a thank you for the parts.

MikeyKahr
09-14-2011, 04:38 PM
Happy birthday hoghunter - hope your wish comes true! (be it today or tomorrow)

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JFootin
09-14-2011, 06:31 PM
Happy birthday hoghunter - hope your wish comes true! (be it today or tomorrow)

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+1. My wish for you, too!

FiddleDog
09-15-2011, 04:22 PM
I tried to call into Kahr CS yesterday, but never got past the hold music with the seriously funky baseline.

jocko
09-15-2011, 04:44 PM
I think that hold music is there to drive one nuts so that u will hang up without talking to anyone!!!!